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<br /> Attachment E
<br /> Spectrum Business High-Speed Internet Service
<br /> ("Internet Service")
<br /> Spectrum Business High-Speed Internet Service': Internet access service implemented using a hybrid fiber/coax("HFC")or a fiber access
<br /> network. Customer interface to the data network is via Ethernet connection. Internet Service enables a variety of upstream and downstream
<br /> rates. If Customer elects to receive Internet Service, Spectrum shall provide connectivity from Customer site(s)to Customer's data network.
<br /> Certain Internet Services, or features of Internet Services, may not be available in all service areas and may change from time to time, in
<br /> Spectrum's sole discretion. In addition, certain non-facilities-based services provided by third parties may be offered to Customer by
<br /> Spectrum ("Third-Party Services"). Third Party Services may be subject to additional terms and conditions. Except to the limited extent
<br /> described in this Attachment, Spectrum makes no warranties of any kind (express or implied) regarding Third-Party Services and hereby
<br /> disclaims any and all warranties pertaining thereto (including implied warranties of title, non-infringement, merchantability, and fitness fora
<br /> particular purpose). Spectrum does not have title to and is not the manufacturer of any software or hardware components of any Third-Party
<br /> Services nor is Spectrum the supplier of any components of such software or hardware. IN NO EVENT SHALL SPECTRUM BE LIABLE FOR
<br /> ANY DAMAGES ARISING FROM THE PERFORMANCE OR NONPERFORMANCE OF ANY THIRD-PARTY SERVICES.
<br /> Customer's use of the Internet Service is subject to the following additional terms and conditions:
<br /> 1. Minimum Equipment Requirements. Customer shall maintain certain minimum equipment and software to receive the Internet Service
<br /> (see www.business.spectrum.com for the current specifications). The minimum configuration standards may change, and Spectrum
<br /> will make reasonable efforts to support previously acceptable configurations; however, Spectrum is not obligated to continue to provide
<br /> such support. Spectrum may supply Spectrum Equipment such as modems, gateways, routers, or wireless cards, for a fee, to operate
<br /> the Internet Service. Spectrum reserves the right to provide service only to users with Spectrum-approved equipment. Customer
<br /> acknowledges that such Spectrum Equipment may require updates and/or changes to the software resident in the Spectrum Equipment
<br /> and that Customer may be required to perform such updates and/or changes.Customer hereby authorizes Spectrum to perform updates
<br /> or changes,on-site or remotely from time to time as Spectrum deems necessary,in Spectrum's sole discretion.Customer will not connect
<br /> any equipment, other than equipment authorized by Spectrum,to the Spectrum Network. When Spectrum installs the Internet Service,
<br /> Customer will need a network interface card or adapter providing an Ethernet connection. Alternatively, Customer may connect to a
<br /> networking device (commonly referred to as a router or gateway).
<br /> 2. Software. At the time of installation of the Internet Service, Spectrum may provide Customer with common Spectrum or third-party
<br /> software (e.g., a browser and plug-ins)to enable and enhance the Internet Service, subject to the license terms and restrictions in the
<br /> Spectrum Service Agreement. Customer hereby represents and warrants to Spectrum that Customer owns the operating system
<br /> software and associated use/license rights thereto for the computers that are connected to the Spectrum Network.
<br /> 3. Internet Service Speeds. Spectrum shall use commercially reasonable efforts to achieve the Internet speed attributable to the bandwidth
<br /> for the Internet Service selected by Customer, however, actual speed, also known as throughput rate, may vary. Many factors affect
<br /> speed experienced by Customer as outlined in Spectrum's Network Management Practices.
<br /> 4. Security. Customer shall take commercially reasonable security measures when using the Internet Service and assumes sole
<br /> responsibility for use of the Internet Service and for access to and use of Customer Equipment used in connection with the Internet
<br /> Service and Spectrum Network.
<br /> 5. Electronic Addresses; Mailboxes. All non-vanity email addresses, email account names, and IP addresses ("Electronic Addresses")
<br /> provided by Spectrum (and not through Customer's domain)are the property of Spectrum. Customer may not alter, modify, sell, lease,
<br /> assign, encumber or otherwise tamper with the Electronic Addresses.
<br /> a. Mailboxes. Spectrum owns any and all mailboxes associated with the Internet Service and may reclaim such mailboxes at any time
<br /> for any reason. Spectrum may also limit the number of new email addresses available per account and the number of email
<br /> Customers that purchased Internet services from Time Warner Cable Business Class, Brighthouse Networks, or Charter before June 11,
<br /> 2017 may continue to receive the same Internet service plan,features, and supplemental services at the same prices offered as of June 11,
<br /> 2017 ("Legacy Services") until such time as Spectrum discontinues the Legacy Services by written notice to such Customers. If Customer
<br /> elects to receive Spectrum Business Internet Services available as of June 11, 2017,then Customer will no longer be eligible to receive any
<br /> Legacy Services, including, without limitation, any supplemental services or features that may not be available as part of the Spectrum
<br /> Business Internet Services. Please contact your Spectrum sales representative for further information.
<br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 22 of 26
<br /> ©2016-18 Charter Communications.All Rights Reserved.
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