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<br /> Service, including the inability to reach 911 or other emergency services, the inability to contact a security system or other
<br /> monitoring service provider or any failure or fault relating to Customer Equipment, facilities or services, the use of third-party
<br /> enterprise 911 solutions, or Customer's attempt to access Communications Service from a remote location.
<br /> d. In some geographic areas, Communications Service does not provide the capability to support E911 service from any location
<br /> other than the Service Location. In those areas, if Customer intends to assign telephone numbers to one or more locations other
<br /> than the Service Location, Customer shall obtain from the incumbent LEC, a competitive LEC, or Spectrum a local telephone
<br /> line or lines and ensure that(i)the address(es) associated with the additional location(s)are loaded into the 911 database by
<br /> the provider of the local telephone line(s) such that 911 calls will deliver to the 911 answering point the actual location and
<br /> address of the 911 caller and (ii)all 911 calls originated from the additional location(s)are transported and delivered over those
<br /> local telephone lines. IN SUCH AREAS, CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS
<br /> SPECTRUM, ITS AFFILIATES, ITS SERVICE PROVIDERS AND SUPPLIERS AND THEIR RESPECTIVE OFFICERS,
<br /> DIRECTORS, EMPLOYEES AND AGENTS, FROM AND AGAINST THIRD PARTY CLAIMS, LIABILITIES, DAMAGES AND
<br /> EXPENSES, INCLUDING REASONABLE ATTORNEYS' AND OTHER PROFESSIONALS' FEES, ARISING OUT OF OR
<br /> RELATING TO 911 CALLS MADE BY END USERS OF THE COMMUNICATIONS SERVICE FROM LOCATIONS OTHER
<br /> THAN THE SERVICE LOCATION.
<br /> e. Customer shall not use the Communications Services, or allow the Communications Services to be used, (i)to provide 911 or
<br /> E911 services;(ii)route 911 or E911 traffic to any public safety answering point,statewide default answering point,or appropriate
<br /> local emergency authority or emergency responders;or(iii)for any automatic location information services related to E911 or in
<br /> any other manner that would cause, or be likely to cause, Spectrum to qualify as a"Covered Service Provider"as defined in 47
<br /> C.F.R. §12.4 or any successor provision of the rules of the Federal Communication Commission. Any breach of this provision
<br /> shall constitute a material breach of the Service Agreement.
<br /> f. CUSTOMER ACKNOWLEDGES THAT SPECTRUM'S"ANYWHERE CONNECT"OR OTHER SOFTPHONE SOFTWARE OR
<br /> APPLICATIONS (COLLECTIVELY"SOFTPHONE APPLICATIONS") ARE NOT A REPLACEMENT FOR MOBILE OR FIXED
<br /> LINE VOICE SERVICES. SOFTPHONE APPLICATIONS DO NOT PERMIT END USERS TO MAKE 911 OR OTHER
<br /> EMERGENCY CALLS. CUSTOMER SHALL PROVIDE ALTERNATIVE COMMUNICATION OPTIONS TO ENABLE END
<br /> USERS TO MAKE 911 AND OTHER EMERGENCY CALLS WHEN USING SPECTRUM'S SOFTPHONE APPLICATIONS.
<br /> 7. Custom Caller-ID (Voice Services only): If Customer activates Custom Caller ID for Trunks,which permits a customer to define the
<br /> telephone number that Spectrum makes available to call recipients for Caller ID purposes, the telephone number chosen must be
<br /> active and assigned to Customer. Custom Caller ID for Trunks maybe used only where Customer employs a Customer Equipment
<br /> solution that ensures that 911 and other emergency calls placed by an end user are routed to an appropriate public safety answering
<br /> point or other responding agency based on the caller's location, in a manner consistent with applicable law. If Customer activates
<br /> Custom Caller ID, they must configure their PBX to out-pulse a telephone number that is active in their Spectrum account and
<br /> accurately identifies the Service Location for all outbound emergency 911 calls to be handled by that PBX. By activating Custom
<br /> Caller ID for Trunks,Customer represents and warrants that it employs such a Customer Equipment solution and agrees to continue
<br /> using such a solution until Customer discontinues its use of Custom Caller ID for Trunks. Telemarketers or other entities using
<br /> Custom Caller ID for Trunks must comply with applicable federal and state laws, including obligations requiring identification of: (i)
<br /> the telemarketer or the party on whose behalf the telemarketing call is made and (ii)the calling party's number("CPN"), automatic
<br /> number identification ("ANI"), or customer service number of the party on whose behalf the telemarketing call is made. The use of
<br /> substitute or fictitious CPN,ANI, or other calling party information is prohibited. Custom Caller ID for Trunks may not be used by any
<br /> person or entity in connection with any unlawful purpose.
<br /> 8. Access: Customer agrees to provide Spectrum and its authorized agents with access to Customer's internal telephone or local area
<br /> network wiring at the network interface device or at some other minimum point of entry in order to facilitate the installation and
<br /> operation of Communications Service over existing wiring. Customer hereby authorizes Spectrum to make any requests to
<br /> Customer's landlord, building owner and/or building manager, as appropriate, and to make any requests to other or prior
<br /> communications service providers,as necessary and appropriate,to ensure that Spectrum has all access to inside wiring and cabling
<br /> necessary and sufficient to efficiently and securely install Communications Service and all related Spectrum Equipment.The agents
<br /> and employees of Spectrum shall have the right to enter the Service Location at any reasonable hour for the purpose of installing,
<br /> inspecting, maintaining or repairing Spectrum Equipment, instruments and/or lines, or upon termination of the Communications
<br /> Service,for the purpose of removing such Spectrum Equipment, instruments and/or lines.
<br /> 9. Exclusively for Businesses: Communications Services are offered to businesses only and are not available for residential use.
<br /> 10. Customer Equipment: Spectrum's obligation is to provide Communications Services to the customer-accessible interface device or
<br /> equipment installed by Spectrum at the Spectrum Network Demarcation Point at the Service Location. The "Demarcation Point" is
<br /> the point of interconnection between the Spectrum Equipment or other facilities and the wiring at the Service Location. Customer is
<br /> responsible for ensuring that all such Customer Equipment conforms to the Federal Communications Commission's requirements
<br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 17 of 26
<br /> ©2016-18 Charter Communications.All Rights Reserved.
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