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<br /> 4. Use of Services. Customer is solely responsible for: (i) prevention of Prohibited Use and unauthorized, unlawful, or fraudulent use
<br /> of, or access to, Communications Services, which use or access is expressly prohibited; and (ii) administration and non-disclosure
<br /> of any authorization codes provided by Spectrum to Customer. Spectrum may require Customer to immediately shut down its
<br /> transmission of signals if Spectrum concludes,in its sole discretion,that such transmission is a Prohibited Use or causing interference
<br /> to other customers or with other transmissions generally.
<br /> a. Spectrum reserves the right(i)to refuse to provide, discontinue, or temporarily suspend Communications Services to or from a
<br /> Service Location where the necessary facilities or equipment are not available under terms and conditions reasonably acceptable
<br /> to Spectrum, or(ii)to limit or block Communications Services to and from any Service Location or the use of any authorization
<br /> code, without any liability whatsoever, in the event that Spectrum detects or reasonably suspects either(a) Prohibited Use or
<br /> fraudulent, or unlawful use of the Communications Services, or use of the Communications Service in violation of the Service
<br /> Agreement or this Attachment, or(b)consumption of Communications Services in excess of the credit limit(if any).
<br /> b. Customer is responsible for (i) securing its Customer Equipment against placement of fraudulent calls, and (ii) ensuring that
<br /> Customer Equipment is not being used for any Prohibited Use or fraudulent use or access with Communications Services.
<br /> Customer shall be responsible for payment of all applicable charges for Communications Services and charged to Customer's
<br /> accounts, even where those calls are originated by fraudulent means either from Customer's Service Location or from remote
<br /> locations. Spectrum is not liable for any damages, including toll usage charges, Customer may incur as a result of the
<br /> unauthorized use of its telephone facilities. This unauthorized use of Customer's facilities includes, but is not limited to, the
<br /> placement of calls from the Service Location, and the placement of calls through Customer Equipment that are transmitted or
<br /> carried on Spectrum's Network. Customer shall ensure that all uses by Customer, whether authorized by Customer or not, of
<br /> the Spectrum Equipment or the Communications Services installed at the Service Location comply with all applicable laws,rules,
<br /> regulations, and the Service Agreement(including this Attachment).
<br /> c. Spectrum has the right to limit the Communications Service to reasonable quantities of minutes and messages used or
<br /> consumed by Customer to prevent Prohibited Use and to maintain a high level of service for other Spectrum customers.
<br /> 5. Access to Telecommunications Relay Communications Service: Telecommunications Relay Service("TRS")enables deaf, hard-of-
<br /> hearing or speech-impaired persons who use a Text Telephone or Caption Telephone (collectively, "TDD") or similar devices to
<br /> communicate with the hearing population not using TDD. It also allows the hearing population not using a TT to communicate with
<br /> deaf, hard-of-hearing or speech-impaired persons who do use a TDD. Customer will be able to access the state provider to complete
<br /> such calls by either dialing the applicable telephone number directly or by dialing the number 711, where available. Spectrum may
<br /> bill Customer a monthly surcharge in order to fund the TRS system.
<br /> 6. 911 Services:
<br /> a. CUSTOMER ACKNOWLEDGES THAT THE VOICE-ENABLED FIBER CONNECTION, CABLE MODEM, INTEGRATED
<br /> ACCESS DEVICE ("IAD") OR OTHER SPECTRUM EQUIPMENT USED TO PROVIDE COMMUNICATIONS SERVICE ARE
<br /> ELECTRICALLY POWERED AND THAT COMMUNICATIONS SERVICE, INCLUDING THE ABILITY TO ACCESS 911 AND
<br /> E911 SERVICES AND ALARM, SECURITY, AND OTHER MONITORING SERVICES, MAY NOT OPERATE IN THE EVENT
<br /> OF AN ELECTRICAL POWER OUTAGE, A SPECTRUM NETWORK SERVICE INTERRUPTION, OR A THIRD-PARTY
<br /> NETWORK SERVICE INTERRUPTION IF THE COMMUNICATIONS SERVICE IS PROVIDED AS AN OVER-THE-TOP OR
<br /> OFF-NET(TYPE II)SERVICE USING A THIRD PARTY'S NETWORK. CUSTOMER ALSO ACKNOWLEDGES THAT, IN THE
<br /> EVENT OF A POWER OUTAGE AT A SERVICE LOCATION, ANY BACK-UP POWER SUPPLY PROVIDED WITH A
<br /> SPECTRUM-PROVIDED VOICE-ENABLED CABLE MODEM, IAD, OR OTHER SPECTRUM EQUIPMENT USED IN
<br /> DELIVERING THE COMMUNICATIONS SERVICE MAY ENABLE SERVICE FOR A LIMITED PERIOD OF TIME OR NOT AT
<br /> ALL,DEPENDING ON THE CIRCUMSTANCES,AND THAT THE USE OF A BACK-UP POWER SUPPLY DOES NOT ENSURE
<br /> THAT COMMUNICATIONS SERVICE WILL BE AVAILABLE IN ALL CIRCUMSTANCES. CUSTOMER SHALL ADVISE EVERY
<br /> END USER OF COMMUNICATIONS SERVICE THAT SPECTRUM VOICE-ENABLED CUSTOMER EQUIPMENT IS
<br /> ELECTRICALLY POWERED AND, IN THE EVENT OF A POWER OUTAGE OR SPECTRUM NETWORK SERVICE
<br /> INTERRUPTION, COMMUNICATIONS SERVICE AND 911 OR E911 MAY NOT BE AVAILABLE. CUSTOMER SHALL
<br /> DISTRIBUTE TO ALL END USERS OF COMMUNICATIONS SERVICE LABELS/STICKERS (TO BE SUPPLIED BY
<br /> SPECTRUM)AND INSTRUCT ALL END USERS OF COMMUNICATIONS SERVICE TO PLACE THEM ON OR NEAR THE
<br /> EQUIPMENT USED IN CONJUNCTION WITH THE COMMUNICATIONS SERVICE.
<br /> b. Customer is not permitted to move Spectrum Equipment from the Service Location in which it has been installed. If Customer
<br /> moves any of the voice-enabled cable modem, IAD,or other Spectrum Equipment to an address other than the Service Location
<br /> identified on the Service Order,calls from the modem, IAD,or other Spectrum Equipment to E911 will appear to E911 emergency
<br /> service operators to be coming from the Service Location identified on the Service Order and not the new address. Customer
<br /> shall be solely responsible for directing emergency personnel at the customer premises at each Service Location.
<br /> c. Customer will be notified by Spectrum as to whether the Communications Service to which Customer subscribes includes the
<br /> capability to support E911 service from multiple locations or from a location other than the Service Location. Customer agrees
<br /> that Spectrum will not be responsible for any losses or damages arising as a result of the unavailability of Communications
<br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 16 of 26
<br /> ©2016-18 Charter Communications.All Rights Reserved.
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