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<br /> b. Spectrum is not obligated to provide Communications Services if Customer intends to or uses the Communications Services (i)
<br /> to interfere with or impair any service over any facilities and associated Spectrum Equipment or impair the privacy of any
<br /> communications over such facilities and associated Spectrum Equipment;(ii)to sell,resell,sublease,assign,license,sublicense,
<br /> share, provide, or otherwise utilize in conjunction with a third party(including,without limitation, in any joint venture or as part of
<br /> any outsourcing activity) the Communications Services or any component or combination thereof; or (iii) in any manner that
<br /> results in non-standard calling patterns or practices, including but not limited to, use of the Communications Service for high-
<br /> volume auto-dialing, continuous or extensive call forwarding, high-volume telemarketing (including,without limitation, charitable
<br /> or political solicitation or polling),fax or voicemail broadcasting for services with unlimited local and long distance calling plans,
<br /> and PBX hacking or modem hijacking resulting in excessive usage of long distance service (collectively, "Prohibited Use"). In
<br /> addition, Prohibited Use shall include augmentation of the Communications Service or Communications Service features, in any
<br /> way as to change the functionality of the Communications Service or its component features in any manner that is inconsistent
<br /> with standard commercial calling patterns and practices or the terms of this Service Agreement. Such non-standard calling
<br /> patterns and practices include, but are not limited to, use of three-way calling, or call forwarding, that results in unusually high
<br /> traffic volumes or excessive long distance usage. A non-standard calling pattern may also include, when Customer's long
<br /> distance calling minutes from (i)calls terminating to Alaska, (ii)calls terminating to Guam, (iii)calls terminating to a conference
<br /> calling service operating in areas with high carrier access rates(e.g., rates that carriers pay one another for network use),or(iv)
<br /> calls terminating to a chat line service, in the aggregate exceed ten percent(10%)of Customer's total long distance minutes in
<br /> any one-month billing cycle.
<br /> c. Spectrum may, from time to time, offer additional Communications Service features or functionality, or discontinue certain
<br /> Communications Service features or functionality. Information about these features or functions will be available at
<br /> http://enterprise.spectrum.com/or http://business.spectrum.com/or in the applicable price guide at www.spectrum.com, under
<br /> "Customer Disclosures." These additional Communications Services,features or functions may be subject to additional specific
<br /> terms and conditions, and may be subject to change at any time by Spectrum.
<br /> 2. Customer-Premise Equipment: Communications Services may require Customer-premise equipment. If required, Spectrum will
<br /> supply such equipment for so long as Customer remains a Communications Service Customer. Depending on the Communications
<br /> Service plan, there may be a monthly charge for the equipment. Upon termination of Communications Service for any reason,
<br /> Customer shall return the Spectrum-supplied equipment within thirty(30)days or Customer will be charged an equipment fee equal
<br /> to the fee charged by Spectrum at the time the equipment was supplied by Spectrum.An exception to this return policy is when the
<br /> equipment is also supporting Internet service, in which case Customer may continue to use the equipment until such time as Internet
<br /> is no longer provided or Spectrum requests a substitution of the equipment.
<br /> 3. Communications Service Limitations:
<br /> a. Unavailable Services; Call Blocking and Fraud. Spectrum does not offer or provide certain operator-assisted services such as
<br /> dial around services (10-10-XXX), pay services, and third-party billing. Spectrum blocks access to calls with 900 and 976 area
<br /> codes and to international chat lines. In addition, Spectrum will initiate toll blocking if Customer's excessive use of any toll has
<br /> surpassed the threshold set by Spectrum and/or Customer's account is delinquent. Notwithstanding any other provision of the
<br /> Service Agreement or this Attachment, Spectrum may block calls which (i)are made to certain countries,cities, or central office
<br /> exchanges, or(ii) use certain authorization codes, as Spectrum, in its sole discretion, deems reasonably necessary to prevent
<br /> unlawful or fraudulent use of Communications Services.
<br /> b. Service Outages. Communications Service modems are electrically powered and will not work in a power outage or if the
<br /> required broadband connection is disrupted or not operating. In the event of power outages, the modem, including all phones
<br /> and Services connected to or powered by it, will not work. Power outages will disrupt Enhanced 911 ("E911")service and the
<br /> use of Communications Service as the connection between a security system and central monitoring services. Spectrum may
<br /> supply Customer with a battery backup for use in the event of a non-network related outage. COMMUNICATIONS SERVICE
<br /> DOES NOT HAVE ITS OWN POWER SUPPLY. IF THERE IS A POWER OUTAGE, OR IF THERE IS A DISRUPTION TO THE
<br /> SPECTRUM NETWORK OR FACILITIES,COMMUNICATIONS SERVICE WILL NOT WORK. CUSTOMER ACKNOWLEDGES
<br /> THAT IN SUCH CASES IT WILL NOT BE POSSIBLE TO PLACE OR RECEIVE CALLS INCLUDING CALLS TO ACCESS
<br /> EMERGENCY 911 SERVICES.
<br /> c. Security Systems. Although Spectrum will supply a connection that will allow the operation of Customer's existing security
<br /> system, Spectrum does not guarantee that any such system will be in complete operational order following the installation of
<br /> Communications Service. As such, it is Customer's obligation to contact their security system provider to inform them of the
<br /> Communications Services installation, and any change in phone number, and to request a complete operational test of their
<br /> system immediately following installation of the Communications Services. In addition,it is Customer's responsibility to test their
<br /> system on a regular basis. Spectrum does not represent that Service is fail-safe. Customer is solely responsible for obtaining
<br /> such testing,ensuring that such testing is completed in a timely manner,and confirming that the security system and any related
<br /> Customer Equipment at the Service Location connected to the Communications Service operate properly. Customer is solely
<br /> responsible for any and all costs associated with this activity. In addition,Spectrum prohibits the use of Communications Service
<br /> as the connection between medical alert systems and a central monitoring station,and will neither connect to such services nor
<br /> provide technical support for the connection.
<br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 15 of 26
<br /> ©2016-18 Charter Communications.All Rights Reserved.
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