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21 <br /> Attachment B <br /> Spectrum Business Voice Service, PRI/SIP Trunking Service (collectively "Voice Services") <br /> Spectrum Hosted Voice, Hosted Voice for Hospitality, Hosted Call Center, and Unified <br /> Communications (collectively, "Hosted Communications Services") <br /> DESCRIPTION OF SERVICES: <br /> Voice Services: <br /> Spectrum Business Voice Service: If Customer selects to receive Spectrum Business Voice Service, Customer will receive voice <br /> service consisting of one or more lines or connections and a variety of features, as described more fully in the applicable Service <br /> Order and price guide. <br /> SIP Trunking Service: If Customer selects to receive the SIP Trunking Service, Customer will receive voice and call processing <br /> services via eight or more concurrent call paths using a Session Initiation Protocol ("SIP") connection to the Customer's private <br /> branch exchange (including any non-Spectrum switch, collectively, "PBX")or other Customer Equipment, and a variety of features, <br /> as described more fully in the applicable Service Order. <br /> PRI Service: If Customer selects to receive PRI Service, Customer will receive voice and call processing services via a full(2313+1 D <br /> channel)or fractional(1213+1 D channel)Primary Rate Interface("PRI")connection to Customer's PBX or other Customer Equipment, <br /> and a variety of features,as described more fully in the applicable Service Order. <br /> Spectrum Hosted Communications Services: <br /> Spectrum Hosted Voice Service: If Customer selects to receive Hosted Voice Service delivered over fiber or coax, Customer will <br /> receive a combination of(i)voice service consisting of one or more telephone lines, (ii)a variety of features, and (iii)voice service <br /> technical assistance. <br /> Spectrum Hosted Voice for Hospitality Service: If Customer selects to receive Hosted Voice for Hospitality Service delivered over <br /> fiber or coax, Customer will receive a combination of (i) voice service consisting of one or more telephone lines, (ii) a variety of <br /> features,and(iii)voice service technical assistance.Customer may also receive Property Management System integration and other <br /> services, including a variety of features, as described more fully in the applicable Service Order. <br /> Spectrum Hosted Call Center: If Customer selects to receive Spectrum Hosted Call Center Service, Customer will receive a <br /> combination of(i)voice service consisting of one or more telephone lines, (ii) a variety of features, and (iii) voice service technical <br /> assistance, as described more fully in the applicable Service Order. <br /> Unified Communications Service: If Customer selects to receive Unified Communications Service features that are added onto a <br /> Spectrum Hosted Communications Service, Customer will receive a combination of(i) instant messaging and presence service, (ii) <br /> video calling service,(iii)desktop sharing service,and(iv)web collaboration service,as described more fully in the applicable Service <br /> Order. Unified Communications Services are available in personal computer and mobile phone or tablet application formats where <br /> features, functional ities, and capabilities will differ based on the device used to access the Unified Communications Service. <br /> Changes made to either the features,functionalities,or capabilities,or to the application user interface formats shall be in Spectrum's <br /> sole discretion. <br /> COMMUNICATIONS SERVICES TERMS AND CONDITIONS: <br /> Customer's use of the Voice Services and Hosted Communications Services (collectively, "Communications Service") is subject to the <br /> following additional terms and conditions: <br /> 1. Availability of Facilities and Service Modifications: <br /> a. Services and associated products, facilities, equipment,features and functions will be available in accordance with the terms of <br /> this Attachment, where technically and operationally feasible. The quantity of business lines for each Service Location is <br /> dependent on the technical feasibility at that specific location. Additional construction and facilities may be required to provide <br /> requested Communications Services at Customer's expense. Customer must pay for any special construction prior to the <br /> activation of service and/or cancellation of contract. <br /> Spectrum Enterprise v.180530 CONFIDENTIAL Page 14 of 26 <br /> ©2016-18 Charter Communications.All Rights Reserved. <br />