Agenda - 09-21-2004-5g - Laserfiche WebLink

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ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: September 21, 2004 Action Age;~a Item No. ~_ SUBJECT: Software Acquisition for Public Internet Access to Register of Deeds Records DEPARTMENT: Register of Deeds PUBLIC HEARING: (Y/N) No ATTACHMENT(S): None INFORMATION CONTACT: Joyce Pearson, (919) 245-2676 TELEPHONE NUMBERS: Hillsborough 732-8181 Chapel Hill 968-4501 Durham 688-7331 Mebane 336-227-2031 PURPOSE: To consider authorizing the Register of Deeds to contract with AmCad, a software vendor, to acquire a new Internet module providing remote public electronic access to information maintained by the Register of Deeds office. BACKGROUND: On April 17, 2000, the Board approved agreements for acquisition and implementation of imaging and retrieval software for the Register of Deeds office from the vendor Mackin Imaging Systems. On August 20, 2002, the Board authorized completion of the project to automate the Register of Deeds office through acquisition of an integrated software package from American Cadastre (AmCad). That software package included: • A cashiering system to simplify the recording process; An indexing system; Imaging for non-vitals (deeds); and Expanded reporting capabilities. Both software systems have provided significant customer service improvements in the Deeds office. Customers can now locate and retrieve documents more efficiently, thus improving customer satisfaction far researchers who come to the Deeds office. However, many of these same customers have expressed interest in having Orange County provide Internet access to these same documents, as many of our peer counties' Register of Deeds offices provide, With the provision of Internet access to the documents, researchers could perform much of their research work from a computer, This would allow them to work from locations of their choice at hours of their choice. This would result in significant improvements in customer service for legal, realtor, genealogical and other researchers who often work remotely and at odd hours.