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DocuSign Envelope ID:6238A53D-OA42-4044-8114-B0293B0548FF <br /> ,!Y OYDROLA SOLUTIONS QUOTE-148697 <br /> Orange County SO DEMS <br /> Proposal <br /> i. Completion and test of incomplete application programming or system integration if not <br /> performed by Motorola and specifically listed as covered. <br /> j. Use of Software Releases except as provided for under the responsibilities outlined in <br /> this document. <br /> 2. Where ongoing "accidental damage" is deemed by Motorola to be excessive, systemic or the <br /> result of product mishandling, customer may be subject to audit. Should it continue unabated, <br /> customer will incur repair charges at Motorola discretion and prevailing charges for products <br /> deemed by Motorola to have been damaged through improper handling, carelessness or <br /> reckless use. <br /> 3. Where a product is submitted to Motorola for repair that is outside the scope of Service, such <br /> repairs will require payment by the Customer and will be quoted by Motorola of additional costs <br /> in accordance with Motorola standard Time and Materials (T&M) rates and terms and <br /> conditions. Motorola will notify the customer of any incremental charges related to <br /> aforementioned exclusions, prior to completing the repair and said repair will be subject <br /> toacceptance of the quotation by the customer. <br /> 4. This service does not cover cosmetic imperfections that do not affect the functionality of the <br /> device. <br /> 5. Motorola is not obligated to provide support for any product: <br /> a. That has been repaired, tampered with, altered or modified—except by Motorola <br /> authorised service personnel (including the unauthorized installation of any software) and / <br /> or the correct installation of Motorola or 3rd party option boards. <br /> b. That has been subjected to unusual physical or electrical stress, abuse, or forces or <br /> exposure beyond normal use within the specified operational and environmental <br /> parameters set forth in the applicable product specification. <br /> c. If customer fails to comply with the obligations contained in the product purchase <br /> agreement and/or the applicable software license agreement and/or Motorola terms and <br /> conditions of service. <br /> Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the""Underlying <br /> Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customs <br /> of use and Purchase Terms and Conditions govern the purchase of the Products. <br /> Page 24 <br />