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DocuSign Envelope ID:6238A53D-OA42-4044-8114-BO293BO548FF <br /> MOTOROLA SOLUTIONS QUOTE-148697 <br /> Orange County SO DEMS <br /> Proposal <br /> 4. Transportation . Motorola will provide two way shipping. A shipping label will be generated via <br /> MOL to initiate the return process. <br /> Customer Responsibilities <br /> 1. Serial Numbers . Customer must provide a complete list, preferably in electronic format, or by <br /> completing a Service Order Form (SOF) of all hardware serial numbers to be covered under the <br /> service agreement. <br /> 2. Initiating Repair. When Service from the Start Comprehensive is purchased at the time of <br /> ordering the equipment, the serial numbers will automatically be captured and included in the service <br /> agreement. When Service from the Start Comprehensive is purchased separately from the <br /> equipment order, then Customer must complete a Return Material Authorization (RMA)for each <br /> faulty unit and label the package correctly with a pre-paid shipping label generated via MOL. <br /> 3. Initiating Telephone Technical Support . When contacting Motorola for Technical <br /> Support, customer must provide the Serial Number of the unit. <br /> Limitations and Restrictions <br /> 1. Customer will incur additional charges at the prevailing rates for any of the following <br /> activities, which are not covered under this agreement: <br /> a. Replacement of consumable parts or accessories, as defined by product, including but <br /> not limited to batteries, cables, carrying cases. <br /> b. Repair of problems caused by natural or manmade disasters, including but not limited to <br /> fire, theft and floods that would cause internal or external component damage or <br /> destruction. <br /> c. Repair of problems caused by third parties' Software, accessories or peripherals not <br /> approved in writing by Motorola for use with the product. <br /> d. Repair of problems caused by using the device outside of the product's operational and <br /> environmental specifications or repaired by a third party. <br /> e. Repair of problems caused by unauthorized alterations or attempted repair. <br /> f. Non-remedial work, including but not limited to administration and operator procedures, <br /> reprogramming, and operator or user training. <br /> g. Problem determination and/or work performed to repair or resolve issues with non- <br /> covered products; for example, any hardware or software products not specifically listed <br /> on the service order form. <br /> h. Performance of any file backup or restoration. <br /> Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the""Underlying <br /> Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customs <br /> of use and Purchase Terms and Conditions govern the purchase of the Products. <br /> Page 23 <br />