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DocuSign Envelope ID:6238A53D-OA42-4044-8114-B0293B0548FF <br /> ,!YlOYOROLA SOLUTIONS QUOTE-148697 <br /> Orange County SO DEMS <br /> Proposal <br /> Scope of Products Included <br /> Service from the Start with Comprehensive Coverage and associated options are currently available for <br /> the Si500 device. <br /> Motorola Responsibilities <br /> Remote Technical Support Coverage. Motorola shall respond to calls within two (2) hours <br /> during the support days. In addition, customers may contact the Call Management Center <br /> (800-927-2744)who will log a technical request on Motorola Case Management System 24 x 7 <br /> on the customer's behalf. <br /> 1. Technical Problem Isolation, Analysis and Resolution . A Motorola representative will: <br /> • Assess the nature of the problem <br /> • Assist and perform problem determination <br /> • Work to achieve problem resolution <br /> 2. Hardware Repair . Motorola will provide repair or replacement with a three day business day <br /> in-house turnaround time provided the devices are delivered to the repair center by 9:00 a.m. (local <br /> repair center time). Turnaround time represents the time a product spends at Motorola in the repair <br /> process; it does not include time in transit. <br /> 3. Comprehensive Coverage . Motorola will repair electrical failures caused by accidental <br /> damage to the Motorola terminals covered by the service agreement that occur during normal use. <br /> Examples of items included under Comprehensive Coverage include - <br /> a. Electrical repair for failures caused by accidental water damage <br /> b. Electrical repair for accidental internal damage <br /> c. Replacement of accidentally cracked or broken housings. <br /> d. Replacement of accidentally cracked or broken displays. <br /> e. Replacement of accidentally cracked or broken or missing keypads/buttons <br /> There is a limit of one device repair per contract year with Comprehensive coverage. <br /> Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the""Underlying <br /> Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customs <br /> of use and Purchase Terms and Conditions govern the purchase of the Products. <br /> Page 22 <br />