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DocuSign Envelope ID:6238A53D-OA42-4044-8114-BO293BO548FF <br /> ,!Y OYDROLA SOLUTIONS QUOTE-148697 <br /> Orange County SO DEMS <br /> Proposal <br /> Service from the Start with Comprehensive Coverage for Si500 <br /> Service from the Start with Comprehensive Coverage is a unique prepaid service that includes Telephone <br /> technical support, normal wear and tear, as well as coverage for internal and external components <br /> damaged through accidental breakage. Purchased together with, or within 90 days of, the Motorola <br /> hardware purchase, this multi-year offer significantly reduces unexpected repair expenses while helping <br /> to protect customers' investments. <br /> Service from the Start with Comprehensive Coverage comprises— <br /> • Hardware Repair/Replacement with same day turnaround time and two way shipping <br /> • Accidental Damage <br /> • Telephone Technical Support <br /> "Customer" shall mean Orange County. <br /> Hardware Repair <br /> Hardware Repair provides product repair or replacement at a Motorola operated or supervised facility that <br /> employs the same test equipment and original Motorola components used in the manufacture of the <br /> equipment. Products are repaired to ensure full compliance is met with the product specifications <br /> published by Motorola at the time of delivery of the original product via:- <br /> • Repairs, adjustments and restorations, if appropriate, of any covered product(s)that <br /> malfunction while being used within the operational and environmental parameters specified by <br /> Motorola. <br /> • Product updates, if applicable, as may be defined occasionally by Motorola Engineering <br /> Change Notices. <br /> Telephone Technical Support <br /> Telephone Technical Support is provided for technical issues that require a high level of product or <br /> troubleshooting expertise. Motorola System Support Centre (ESSC) Technical Support operation is <br /> staffed with highly trained technologists who specialize in the diagnosis and resolution of product issues. <br /> Motorola SSC is continuously monitored against stringent, industry recognised Incident& Problem <br /> management processes. <br /> Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola(the""Underlying <br /> Customer to purchase equipment and/or services or license software(collectively""Products"").If no Underlying Agreement exists between Motorola and Customs <br /> of use and Purchase Terms and Conditions govern the purchase of the Products. <br /> Page 21 <br />