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DocuSign Envelope ID:6238A53D-OA42-4044-8114-B0293B0548FF <br /> 7.2. MOTOROLA SOFTWARE WARRANTY. Unless otherwise stated in the Software License <br /> Agreement, during the Warranty Period, Motorola warrants the Motorola Software in accordance with the <br /> terms of the Software License Agreement and the provisions of this Section that are applicable to the <br /> Motorola Software. TO THE EXTENT, IF ANY, THAT THERE IS A SEPARATE LICENSE AGREEMENT <br /> PACKAGED WITH, OR PROVIDED ELECTRONICALLY WITH, A PARTICULAR PRODUCT THAT <br /> BECOMES EFFECTIVE ON AN ACT OF ACCEPTANCE BY THE END USER, THEN THAT <br /> AGREEMENT SUPERSEDES THIS SOFTWARE LICENSE AGREEMENT AS TO THE END USER OF <br /> EACH SUCH PRODUCT. If Acceptance is delayed beyond six (6) months after shipment of the Software <br /> by events or causes within Customer's control, this warranty expires eighteen (18) months after the <br /> shipment of the Software. <br /> 7.3. EXCLUSIONS TO EQUIPMENT AND MOTOROLA SOFTWARE WARRANTIES. These <br /> warranties do not apply to: (i) defects or damage resulting from: use of the Equipment or Motorola <br /> Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of <br /> God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not <br /> provided or authorized in writing by Motorola; Customer's failure to comply with all applicable industry and <br /> OSHA standards; (ii) breakage of or damage to antennas unless caused directly by defects in material or <br /> workmanship; (iii) Equipment that has had the serial number removed or made illegible; (iv) batteries <br /> (because they carry their own separate limited warranty) or consumables; (v) freight costs to ship <br /> Equipment to the repair depot; (vi) scratches or other cosmetic damage to Equipment surfaces that does <br /> not affect the operation of the Equipment; and (vii) normal or customary wear and tear. <br /> 7.4. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of <br /> the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will <br /> investigate the warranty claim. If this investigation confirms a valid warranty claim, Motorola will (at its <br /> option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, <br /> replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola <br /> Software. That action will be the full extent of Motorola's liability for the warranty claim. If this <br /> investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding <br /> to the claim on a time and materials basis using Motorola's then current labor rates. Repaired or replaced <br /> product is warranted for the balance of the original applicable Warranty Period. All replaced products or <br /> parts will become the property of Motorola. <br /> 7.5. ORIGINAL END USER IS COVERED. These express limited warranties are extended by <br /> Motorola to the original user purchasing the Products for commercial, industrial, or governmental use <br /> only, and are not assignable or transferable. <br /> 7.6. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE <br /> WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS <br /> ADDENDUM AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL <br /> OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED <br /> WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. <br /> Section 10 INDEMNIFICATION <br /> 10.1. GENERAL INDEMNITY BY MOTOROLA. Motorola will indemnify and hold Customer harmless <br /> from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, <br /> or direct damage to tangible property which may accrue against Customer to the extent it is caused by <br /> the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties <br /> under this Addendum, if Customer gives Motorola prompt, written notice of any claim or suit. Customer <br /> will cooperate with Motorola in its defense or settlement of the claim or suit. This section sets forth the full <br /> extent of Motorola's general indemnification of Customer from liabilities that are in any way related to <br /> Motorola's performance under this Addendum. <br /> Subscription Services Agreement v.10.18.18 <br /> 20 <br />