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DocuSign Envelope ID:6238A53D-OA42-4044-8114-B0293B0548FF <br /> ADDENDUM <br /> DIGITAL EVIDENCE MANAGEMENT SOLUTION <br /> The following additional terms will apply to Subscription Services from Motorola's Digital Evidence <br /> Management Solution. <br /> If any term in this Attachment conflicts with a term in the main body of the Agreement, this Attachment will <br /> govern. <br /> 2. DATA STORAGE. Motorola will determine, in its sole discretion, the location of the stored <br /> content for CommandCentral Vault Services. All data, replications, and backups will be stored at a <br /> location in the United States for Customers in the United States. <br /> 3. DATA RETRIEVAL. CommandCentral Services will leverage different types of storage to <br /> optimize the Subscription Services, as determined in Motorola's sole discretion. For multimedia data, <br /> such as videos, pictures, audio files, Motorola will, in its sole discretion, determine the type of storage <br /> medium used to store the content. The type of storage and medium selected by Motorola will determine <br /> the data retrieval speed. Access to content in archival storage may take up to 8 hours to be viewable. <br /> 4. API SUPPORT. Motorola will use commercially reasonable efforts to maintain the Application <br /> Programming Interface ("API") offered as part of the CommandCentral Services during the term of this <br /> Addendum. APIs will evolve and mature over time, requiring changes and updates. Previous versions of <br /> APIs will be supported for a minimum of a 6 month time period after new version is introduced. If support <br /> of the API is no longer a commercially reasonable option, Motorola will provide reasonable advance <br /> notification to Customer. If an API presents a security risk to the Subscription Services or the Solution, <br /> Motorola will discontinue an API without prior warning. <br /> 5. SERVICE LEVEL TARGETS <br /> Commercially reasonable efforts will be made to provide monthly up-time availability of 99.9% with the <br /> exception of maintenance windows. There are many factors beyond Motorola's control that may impact <br /> Motorola's ability to achieve this goal, including but not limited to a Force Majeure. Systems are <br /> monitored 24/7 by a Motorola solutions operational team. Planned maintenance is planned and <br /> communicated a minimum of a week ahead of time. Any unplanned maintenance or outage is <br /> accompanied with notification of issues and resolution to keep end users aware of system status. <br /> Additionally, Motorola will strive to meet the response time goals set forth in the table below. <br /> RESPONSE TIME GOALS <br /> SEVERITY DEFINITION RESPONSE TIME <br /> LEVEL <br /> 1 Total System Failure - occurs when the System Telephone conference <br /> is not functioning and there is no workaround; within 1 Hour of initial <br /> such as a Central Server is down or when the voice notification <br /> workflow of an entire agency is not <br /> functioning. This level is meant to represent a <br /> major issue that results in an unusable System, <br /> Subsystem, Product, or critical features. No <br /> work around or immediate solution is available. <br /> Subscription Services Agreement v.10.18.18 <br /> 14 <br />