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<br /> <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />No* <br />20. Since most residents are also living within the <br />greater Carol Woods community, the general <br />councils are considered to take the place of the <br />Family Council. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br /> <br />The 3rd floor is in need of paint, especially the dining room in the Wren pod. <br />Yes Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the visit <br /> <br />A family member related that the services <br />provided were very good, especially the laundry <br />services. Clothing items were cleaned and <br />returned quickly. <br /> <br />One resident was concerned that the thermostat <br />in her room was not working properly, and she <br />felt cold in the room. She said a work order had <br />been placed to fix it. <br /> <br />One resident liked the care she was getting, but <br />was concerned about staff changes and having to <br />deal with new people. <br /> <br />Team showed Nursing Engagement Coach some <br />of the areas needing paint at the conclusion of <br />the exit meeting. <br /> <br />This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. <br />Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.