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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange County Facility Type: Family Care Home Nursing Home Adult Care Home Facility Name/Address: Brookdale Meadowmont 100 Lanark Rd. Chapel Hill, NC 27517 Census: Licensed Total: 49/53 General: 40/43 Memory Care: 09/10 Visit Date: 10 / 30 / 2018 Time spent in facility: 0 hr 50 min Arrival time: 6:50 am pm Name of person exit interview was held with: Arleen Fennell Interview was held: in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep. (Name & Title) Committee Members Present: Michael Zuber, Tiketha Collins Report Completed by: Michael Zuber Number of Residents who received personal visits from committee members: 5 Resident Rights Information is clearly visable: Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 1. Upon our arrival, most of the residents were watching a movie in the community room or taking a bus tour of Chapel Hill Halloween decorations. 5. During our exit interview, Arleen did an excellent job communicating with a memory care resident. The resident was trying to use the phone, take paperwork from staff, and generally being argumentative. Most people would have expressed frustration given the situation but Arleen was very patient and professional. 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? No 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 8. The staff does an excellent job recognizing the personal achievements and individuality of the residents. Most rooms are decorated and common areas full of resident pictures. 9. There was an unusual chemical smell on one floor hallway. It didn’t appear to be hazardous to residents. 10. The kitchen floor was very wet and someone left a mop bucket unattended. There wasn’t a caution sign visible. 14. One resident complained of waiting 90 minutes for a staff member to respond to their call bell. We witnessed the resident push the button and we waited 10 minutes but no staff member arrived. We only witnessed one staff member servicing the second and third floor. 9. Did you notice unpleasant odors in commonly used areas? Yes 10. Did you see items that could cause harm or be hazardous? Yes 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Yes 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No Yes Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 17. Residents complimented the food quality and choices. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes