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Service from the Start with Comprehensive Coverage for Si500 <br />Service from the Start with Comprehensive Coverage is a unique prepaid service that includes Telephone <br />technical support, normal wear and tear, as well as coverage for internal and external components <br />damaged through accidental breakage. Purchased together with, or within 90 days of, the Motorola <br />hardware purchase, this multi-year offer significantly reduces unexpected repair expenses while helping <br />to protect customers’ investments. <br />Service from the Start with Comprehensive Coverage comprises – <br />●Hardware Repair/Replacement with same day turnaround time and two way shipping <br />●Accidental Damage <br />●Telephone Technical Support <br />“Customer” shall mean Orange County. <br />Hardware Repair <br />Hardware Repair provides product repair or replacement at a Motorola operated or supervised facility that <br />employs the same test equipment and original Motorola components used in the manufacture of the <br />equipment. Products are repaired to ensure full compliance is met with the product specifications <br />published by Motorola at the time of delivery of the original product via:- <br />●Repairs, adjustments and restorations, if appropriate, of any covered product(s) that <br />malfunction while being used within the operational and environmental parameters specified by <br />Motorola. <br />●Product updates, if applicable, as may be defined occasionally by Motorola Engineering <br />Change Notices. <br />Telephone Technical Support <br />Telephone Technical Support is provided for technical issues that require a high level of product or <br />troubleshooting expertise. Motorola System Support Centre (ESSC) Technical Support operation is <br />staffed with highly trained technologists who specialize in the diagnosis and resolution of product issues. <br />Motorola SSC is continuously monitored against stringent, industry recognised Incident & Problem <br />management processes. <br />QUOTE-148697Orange County SO DEMSProposal <br />Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes <br />Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms <br />of use and Purchase Terms and Conditions govern the purchase of the Products. <br /> <br />Page 21 <br />23