Agenda - 05-17-2005-5d - Laserfiche WebLink

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Communications Data Technician, Emergency Management Page 3 KNOWLEDGE REQUIRED BY THE POSITION: o Knowledge of the systems, equipment, techniques, terminology and practices used in telecommunication systems. o Knowledge of Federal, State, local laws and administrative codes regarding regulation of E9-1-1 activities and responsibilities. o Knowledge of the geography and road system of Orange County, o Knowledge of and ability to perform diagnoses and resolutions of telecommunication system malfunctions. o Knowledge of standard office equipment, o Skill in oral and written communication. o Skill in maintaining records and preparing reports, o Ability to make sound decisions under pressure when faced with multi-faceted problems, o Ability to plan, organize, prioritize and delegate work. 9 o Ability to effectively resolve conflicts between individual needs and requirements of the organization. SUPERVISORY CONTROLS: The Deputy Emergency Management Director/Communications assigns work in terms of general instructions. Completed work is spot-checked for accuracy and the nature and propriety of the final results. Assignments require the regular use of discretion, resourcefulness, and independent judgment to provide innovative solutions to a wide range of telecommunications problems. The incumbent will exercise considerable discretion and independent judgment in deciding how to perform the work assigned, GUIDELINES: Guidelines include relevant federal and state laws, county ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application. COMPLEXITY: The work consists of related technical duties, The need to respond quickly to computer and/or network problems contributes to the complexity of the work, SCOPE AND EFFECT: The purpose of this position is to plan, organize and direct the