Agenda - 05-17-2005-5d - Laserfiche WebLink

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Communications Data Manager, Emergency Management Page 2 obtains reports and manipulates data from the system; ensures that the system is fully redundant, backs up system, and maintains a hard copy. o Retains database records such as E9-1-1 System Database, Master Street Address Guide Ledgers and Emergency Service Numbers; maintains and updates the CAD system directly connected to emergency response agency resources; and provides ongoing maintenance and technical support to State connected computer system, o Determines, recommends and manages software and hardware updates; ensures the proper functioning of technical resources for the department; serves as Help Desk support to the entire staff, o Monitors and recommends external escalation regarding all hardware and software failures, circuit troubles, and switch-related outages to ensure compliance with meantime repair standards, 8 o Provides cooperative testing and operational support to other network locations and other carriers to ensure proper configuration of all required components. o Identifies, troubleshoots, and corrects CAD system problems, including resolving problems via phone and computer an a 24 hour basis. o Maintains and monitors accounts receivables and accounts payables for two E9-1-1 budget accounts, o Administers Division of Criminal Investigation (DCI)'s Module I course to Telecommunicators; enrolls Telecommunicators into DCI classes and, maintains class enrollment forms in database; ensures that DCI recertifications are maintained, o Provides 24 hour helpline access for the Telecommunications Center to maintain normal operations and Emergency Operations Center (EOC) activation, o Provides emergency coverage and staff support during EOC operations; ensures that all radio, phone and computer equipment are functioning during emergency operations. o Performs other related duties as assigned,