Agenda - 05-17-2005-5d - Laserfiche WebLink

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JOB TITLE: Wireless Communications Coordinator 4 DEPARTMENT: Emergency Management, Orange County JOB SUMMARY: This position is responsible for developing, implementing and maintaining Wireless E9-1-1 services. MAJOR DUTIES: o Develops and maintains Wireless Phase I and II Implementation Plans; o Interacts with wireless carriers to ensure that a cellular phone callback number is provided; reviews location of towers and determines the 9-1-1 Center that calls should be routed to (Phase I). o Implements systems that allow determination of the caller's location on a map (Phase II). o Updates and maintains the Wireless E9-1-1 database. o Adds, deletes, changes and maintains wireless map data and provides systems backups. o Maintains and monitors accounts receivables and accounts payables for the Wireless E9-1-1 account. o Maintains contact with vendors and wireless carriers to ensure immediate support is available at all times, o Develops and maintains policies and procedures relating to Wireless E9-i-1 services. o Develops and delivers Telecommunicatortyaining on Wireless E9-1-1 services. o Develops and implements a quality assurance program for Wireless E9-1-1 services, o Works with Data Technician on maintaining accurate databases for the Computer Aided Dispatch (CAD) system and the Geographical Information System (CIS) functions, o Coordinates with Land Records on GIS system functionality. o Works with Data Technician on verifying information and processing E9-1-1 Inquiry farms, Master Street Address Guide (MSAG) Ledgers and Emergency Service Numbers (ESNs) to the proper agency.