Agenda - 05-17-2005-5d - Laserfiche WebLink

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The cellular telephone can come from any state or even a foreign country, so there is no set database that can be checked for the owner's information. In order to know who is calling 9-1-1 from a cellular telephone and their location depends on basically three separate items that must work together: 1) There must be a cell tower to pick up the caller's signal: 2) the signal must be sent to the proper (local) Communications Center, and 3) the Communications Center must have the technology to receive the information. Wireless Communications Coordinator Initially, when the Wireless Communications Coordinator position was created, the primary focus was on Phase 1 which involved providing a cellular phone callback number. Currently, the position's primary focus is on the implementation of Phase II which involves locating cellular phones. Specifically, the Wireless Communications Coordinator has assumed the following new and/or evolving duties: • Developing and maintaining the Wireless Phase II implementation plan which includes reviewing the location of the cell tower on the map and determining which E9-1-1 Communications Center the call should be referred to, • Maintaining contact with vendors and wireless carriers on cellular phone towers, addresses and cellular phone numbers, • Maintaining the Wireless E9-1-1 database (including updates, corrections and improvements) which includes each existing and newly constructed cellular telephone tower within the County, • Working with Geographic Information Systems maps on the Computer Aided Dispatch system where the maps allow Telecommunicators to identify the location of the callers. • Developing and implementing standard operating procedures and a quality assurance program for Wireless E9-1-1, In addition, the Wireless Communications Coordinator works with the Data Communications Technician on providing back up for and ensuring that the communications network server is functioning property, including providing technical support to the entire EMS Office; maintaining the CAD system and each piece of equipment in operation at the E9-1-1 Center. Personnel has completed the classification review and is recommending that the Wireless Communications Coordinator at Salary Grade 12 be reclassified to Salary Grade 14 to recognize the broader scope and higher level of technical duties and knowledge involved with Wireless E9-1-1 technology and standards and E9-'1-1, Computer Aided Dispatch and Geographic Information hardware and software systems. EMS Data Communications Technician Since the last classification and pay study, the EMS Data Communications Technician has assumed the new duty of managing and supervising the entire wireless E9-1-1 function, including assuming supervisory responsibility for the Wireless Communications Coordinator.