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Chapel Hill Convention & Visitors Bureau —iDSS CYCLONE —​ PAGE 2 of 11 <br />PREPARED BY: Mark Lynch-CBDO <br />Background <br />This Statement of Work is dated July 1, 2018 (“Effective Date”) and by and between Client and <br />iDSS Global LLC (a member of Tempest) pursuant to the Master Services Agreement effective July <br />1, 2018. The parties agree that this Statement of Work, along with the Master Services Agreement <br />and other Statements of Work incorporated by reference therein, form a binding agreement <br />between the parties relating to all services to be provided by iDSS Global LLC to Client. <br />The Master Services Agreement shall control in the event of any inconsistencies between this <br />Statement of Work and the Master Services Agreement. <br />1. Definitions <br />The following capitalized terms used in this Statement of Work and its exhibits shall have the <br />following meanings: <br />a.“Client Support” means iDSS Global LLC acknowledgement and response to <br />telephone calls and emails from client asking questions about System or <br />requesting help in using the system. <br />b.“Fees” means the fees for the license to use the System and for the Services as <br />set forth in the Fee Schedule. <br />c.“GO LIVE Date” means the point when the System has been configured and <br />enabled and is ready for the Client to use. <br />d.“Standard Reports” means the standard reports generated by the System for use <br />by Client. <br />e.“System” means, as a collective, those certain web-based systems identified by <br />Client in Scope of Services. <br />f.“Users” means anyone logging into and using the System. <br />g.“Email Credit” means one email credit is equal to one email sent to one email <br />recipient from iDSS Cyclone through the iDSS Cyclone Email Campaigns Feature. <br />h.“iDSS Legacy Version” means iDSS Version 8 or other prior versions. <br />i.“iDSS Cyclone” or “iDSS” means iDSS Version 9. <br />30 South 15th Street Suite 800 Philadelphia, PA 19102 • Office: ​800-274-8774 • ​Fax: ​800-274-8775 <br />DocuSign Envelope ID: 842FD480-B3A9-49E9-B3F5-8348D6ACB504