2017-726-E EMS - First Choice franchise agreement

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DocuSign Envelope ID:4038DF8F-EA25-4447-B9DB-BE481 B1 FBF40 Orange County Emergency Services •.. .4 510 Meadowlands Drive Hillsborough,NC 27278 919.245.6100 Franchise Agency Address January 18, 2017 Congratulations on the granting of a Franchise to operate convalescent ambulance transport service in Orange County. Orange County is committed to providing the very best service to our residents. Your agency's commitment to excellent service was a deciding factor in the granting of the franchise. As Orange County transitioned into a fee for service model for ambulance services in the mid 1990's residents expressed concern that they would not be able to afford the service and expressed reluctance to reach out for the service when it was necessary. In the late 1990's Orange County developed a program entitled the EMS Assistance Program for which referrals could be made for residents who were unable to pay the fee for ambulance services. Qualifying Orange County residents' EMS charges are subsidized through this program. As a vital Orange County service,your agency should track instances in which Orange County residents are without methods of paying for the service and should also track the number of times the transport is canceled due to financial reasons. Orange County Emergency Services will monitor these instances and will review the scope for potential expansion of the EMS Assistance Program. Please provide the accounting of these occurrences on a monthly basis to the attention of the EMS Operations Manager, Kim Woodward. We look forward to working with your agency and together ensuring that ambulance services, both emergency and scheduled, are available to residents in need. Sincerely, Dinah Jeffries Emergency Services Director Orange County Emergency Services A Prepared, Coordinated, and Integrated Emergency Services System Twitter @,ocncemergency