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DocuSign Envelope ID:CDF9031E-5B49-4BEC-BB4A-204A0897A15D <br /> Orange County <br /> Emergency Services <br /> 510 Meadowlands Drive <br /> Hillsborough,NC 27278 <br /> 919.245.6100 <br /> Franchise Agency <br /> Address <br /> January 18, 2017 <br /> Congratulations on the granting of a Franchise to operate convalescent ambulance transport service in <br /> Orange County. Orange County is committed to providing the very best service to our residents. Your <br /> agency's commitment to excellent service was a deciding factor in the granting of the franchise. <br /> As Orange County transitioned into a fee for service model for ambulance services in the mid 1990's <br /> residents expressed concern that they would not be able to afford the service and expressed reluctance <br /> to reach out for the service when it was necessary. <br /> In the late 1990's Orange County developed a program entitled the EMS Assistance Program for which <br /> referrals could be made for residents who were unable to pay the fee for ambulance services. Qualifying <br /> Orange County residents' EMS charges are subsidized through this program. <br /> As a vital Orange County service,your agency should track instances in which Orange County residents <br /> are without methods of paying for the service and should also track the number of times the transport is <br /> canceled due to financial reasons. Orange County Emergency Services will monitor these instances and <br /> will review the scope for potential expansion of the EMS Assistance Program. Please provide the <br /> accounting of these occurrences on a monthly basis to the attention of the EMS Operations Manager, <br /> Kim Woodward. <br /> We look forward to working with your agency and together ensuring that ambulance services, both <br /> emergency and scheduled, are available to residents in need. <br /> Sincerely, <br /> Dinah Jeffries <br /> Emergency Services Director <br /> Orange County Emergency Services <br /> A Prepared, Coordinated, and Integrated Emergency Services System <br /> Twitter @,ocncemergency <br />