2017-722-E EMS - Orange Alamance PSAP MOU

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DocuSign Envelope ID:AEB24751-E250-4139-9D81-9DB4B373BBF5 A. Communication Supervisor notifies the Data Systems Manager, Communications Manager, and Director of Emergency Services Immediately via phone (cell or satellite). B. Communications Supervisor will contact Alamance for permission to do an immediate re-route until the Orange County Backup Facility is operational. C. Communications Manager or designee request the rerouting from Intrado following these steps: • Call the 24 hour Intrado Emergency Call Relay Center and requests rerouting/abandonment (password restricted). D. Backup Facility Activation steps: • Communications Manager and Data Systems Manager will maintain keys to the alternate facility (with backups provided in the primary PSAP) • Power on computer equipment • Ensure connection to CPE and CAD servers • Notify Orange County Asset Management (on-call) and Orange County IT of facility activation. • Assign console positions and ensure staff receive just-in-time refresher training • Relocate staff to alternate facility. • Once the alternate facility is established, call the 24 hour Intrado Emergency Call Relay Center and request to resume normal operations. This will ensure calls begin ringing to the alternate facility. • Orange County Communications Operations Manager will notify Alamance County 9-1-1 Director once normal operations have resumed within the Backup Facility. E. If it is determined at a later date that it is necessary to provide other communications equipment or procedures so as to be able to accomplish the purpose of this Agreement, amendments to this Agreement may be executed identifying the cost obligations of each party for such additional equipment. F. The parties shall review this agreement annually.