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DocuSign Envelope ID:CAABEAFA-9919-4207-B5CD-58E618EA747E <br /> Expert Team Members and Roles <br /> Vera Hollen, M.A. will serve as the project manager and Team Lead. Ms. Hollen has over 20 <br /> years of experience working with behavioral health systems in multi-site projects, policy <br /> analysis, strategic planning, program evaluation, and quality improvement activities. Ms. <br /> Hollen brings experience working with several state behavioral health systems looking at needs <br /> assessments at state and sub-state levels. Ms. Hollen served at the NRI Team lead for the <br /> Colorado Needs Analysis: Current Status, Strategic Positioning, and Future Planning. She also <br /> led the Ohio Association of County Behavioral Health Boards in developing strategies to fund a <br /> recovery oriented system of care. For this project, Ms. Hollen will lead the development and <br /> implementation of the Provider Survey and recommendations for system improvement. <br /> Mark J. O'Donnell, M.P.H will serve as a subject matter expert for the project and lead for the <br /> Quality Systems Review (QSR) activities. Mr. O'Donnell is local to the area and will lead the <br /> focus group and participate in any in-person meetings with County Administration. <br /> Mr. O'Donnell worked as a Local Management Entity (LME) Liaison with the NC Division of <br /> Mental Health/Substance Abuse/Developmental Disabilities (DMHDDSAS) providing technical <br /> assistance to LMEs for all levels of populations, but with a particular focus on children and <br /> adolescents and on integrated managed care. He has twice been acting Director of Child and <br /> Family Mental Health for DMHDDSAS. Prior to this he served as Principal Investigator, Director, <br /> Assistant Director, Research Director for three SAMHSA/CMHS federal System of Care grants to <br /> the State of North Carolina (PENPAL, NC FACES and NCSOCNET) and served as an advisor on the <br /> most recent CMHS federal grant to DMHDDSAS. In addition, Mr. O'Donnell served as a <br /> consultant to Human Systems and Outcomes, Inc. on their Quality Systems Review child and <br /> adolescent behavioral assessment and systems analysis process working in Hawaii, Iowa and <br /> New Jersey. <br /> Prior to coming to North Carolina, he had been the State Director for the Mental Health <br /> Association in Hawaii. He is the stepfather to two adopted children, both of whom had <br /> behavioral health or substance abuse challenges. <br /> JoAnne Hoesel, M.A. will serve as a subject matter expert for the project and will contribute to <br /> the development of the Provider Survey, identify gaps in services and provide <br /> recommendations for improvements. Ms. Hoesel has a 24+year Human Services career which <br /> includes direct service work and regional and state level policy and program development, <br /> Page 18 <br /> NRI • 3141 Fairview Park Drive • Suite 650• Falls Church, VA• 22042 • 703-738-8160 •www.nri-inc.org <br />