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DocuSign Envelope ID:A8E51 BF8-6EBC-4632-A21 F-FE02EF5B133D <br /> openbroadband <br /> Priority is first given to Tier 1 organizations, such as hospitals, government, schools, airports, <br /> and other important anchor institutions. Tier 2 priority are business clients, with the priority <br /> being their hours of operation. Service restoration efforts may require the business to have a <br /> person on-site, and will therefore need to be scheduled. We support on-site, off- <br /> hours/nights/weekends for Tier 1 and Tier 2 clients. <br /> Tier 3 priority is standard residential service, and could possibly require a site visit and need to <br /> be scheduled. This tier includes the 24x7x365 phone support previously mentioned, as well as <br /> the ability to email tickets and use of the FAQ section on the website. However, in order to <br /> provide low rates to our customers, this tier level does not include night/weekend on-site support. <br /> If/when needed, on-site support for residential issues will be the next business day. <br /> Key Management and Staffing <br /> Key Open Broadband, LLC resources include: <br /> Alan Fitzpatrick, CEO, Linkedln: https://www.linkedin.com/in/alanfitzpatrick/ <br /> Kent Winrich, CTO, LinkedIn: https://www.linkedin.com/in/kentwinrich/ <br /> Jason Crawford, VP of Operations, LinkedIn: https://www.linkedin.com/in/jasonrcrawford/ <br /> Jeff Pressly, Area Manager, LinkedIn: htt2s://www.linkedin.com/in/jeff-pressly-208a4ab/ <br /> Open Broadband shall appoint a competent Area Manager with general authority to manage the <br /> Project. Orange County shall have the option to be part of the interviewing and decision-making <br /> process in selecting the Area Manager who shall not be replaced without prior written approval <br /> by Orange County. <br /> If, in the opinion of the Orange County, Open Broadband's Area Manager, and or any <br /> Subcontractor on the Project is incompetent or otherwise unsatisfactory, the county shall inform, <br /> in writing, Open Broadband's CEO. Open Broadband has 10 business days from the date of <br /> written complaint to remove the person from the project or to resolve the matter in another <br /> manner to the satisfaction of the county. Any change in Area Manager or Subcontractor shall be <br /> made by Open Broadband with no increase in the project payment if and when directed by the <br /> county. <br /> Open Broadband shall attend all progress conferences and all other meetings or conferences <br /> either in-person or via conference call. Open Broadband shall be represented at these progress <br /> conferences by the Area Manager and by such other representatives as the county may direct. <br /> Open Broadband,LLC I PO Box 723.Waxhaw,NC 28173 1 704-237-0102 <br /> www.openbb.net <br />