Adorable Senior Living 2018-08-28

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Community Advisory Committee Quarterly/Annual Visitation Report County ORANGE Census: Current/Licensed 15/17 Administrator: Patrick Ogbana Facility Type: Assisted Living Facility Name: Adorable Senior Living 401 Queen Street Hillsborough, NC 27278 Visit Date and day of the week: Tuesday August 28, 2018 Time spent in facility 45 minutes Arrival time 10:00 am Name of person(s) with whom exit interview was held: Maria Martin Interview was held in person: Yes Committee members present: Will Lang, Gloria Brown, Nancy McCormick Number of residents who received personal visits from committee members : 4 Report completed by: Will Lang Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Clearly posted, yet name is incorrect. The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : NA Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1. Residents are always neat, clean and odor free when we visit. 5. For various reasons several residents have difficulty communicating and are well attended to by staff, frequently proactively. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) NA 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) NA Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? NA 10b. Guest restroom has shelving that is loose, possibly due to ongoing renovations. 10c. There is a closet, that contains many items including paint cans, in the back hall that consistently is unlocked. 14. One resident frequently rings her bell and each time she rang we observed the staff responding in a timely and courteous manner. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? NA 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? No 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? No 12a. Where? (Outside / inside / both) 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a. If no, did you share this with the administrative staff?