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0 <br /> ■■■■■ North Carolina College of Emergency Physicians 0 <br /> ■■■ • • for • and Performance of n <br /> NONE <br /> EMS <br /> 10101911 <br /> NEON • • • <br /> 0 <br /> Percentageof <br /> m <br /> Record • • Data <br /> SelectionTopic Mandatory Events Definition Loop Closure .-4 <br /> •uency Sourcen <br /> Reviewed <br /> 19.First Responder 911 Events Monthly Yes 100% of All 90% Fractile Time of EMS Establish a target and <br /> Response Time Events with FR Response Time Agency work for 95% compliance W <br /> First Responder (Dispatch until Arrival Data or <br /> Response on Scene)for all PreMIS D <br /> emergent events Report M <br /> where FR was W <br /> dispatched. y <br /> Service Delivery: Complaints and Investigations CO <br /> 20.Internal Service All Monthly Yes 100% Formal written or verbal EMS Evaluate merit and address <br /> Delivery, Personnel, Complaints complaints as defined Agency <br /> or Patient Care by EMS Agency W <br /> Complaints 0 <br /> 21.External Service All Monthly Yes 100% Formal written or verbal EMS Evaluate merit and address <br /> Delivery, Personnel, Complaints complaints as defined Agency <br /> or Patient Care by EMS Agency <br /> Complaints <br /> Personnel Performance <br /> 22.General PCR All Events Monthly Yes 10% Manual Data Quality Score and EMS Set target and work for <br /> Documentation Review by % Complete by Agency 90% compliance <br /> Supervisor Supervisor Manual and <br /> and 100% Review PreMIS <br /> Review using Report <br /> Data Quality <br /> Score <br /> 23.Protocol All Events Monthly Yes 100% %of PCRs with PreMIS Set target and work for <br /> Documentation Documentation of the Report 100% compliance <br /> Protocol Used <br /> 24.Vital Sign All Events Monthly Yes 100% %of PCRs with the PreMIS Set target and work for <br /> Documentation documentation of a Report 100% compliance <br /> minimum of one Systolic <br /> BP, Diastolic BP, Pulse, <br /> Respiratory Rate, Pain <br /> Score (if appropriate), <br /> and GCS (if injury). <br /> Performance Standards (Page 5 of 11) <br /> � � • <br />