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0 <br /> North Carolina College of Emergency Physicians <br /> ■■■■■ Cn <br /> MEN 0 Standards for the Selection and Performance of <br /> ■■■■■ loll m <br /> ©1919®© <br /> ■■■■■ EMS I • • • <br /> 0 <br /> m <br /> V <br /> North Carolina EMS Performance Improvement Guidelines 0 <br /> 0 <br /> The purpose of this guideline is to provide direction to EMS Agencies with respect to patient care based quality management and performance <br /> improvement. Each of these topics address either an EMS Service Delivery, Personnel Performance, or Patient Care issue which is either <br /> important to quality or has been identified as a high risk or high liability area for Emergency Medical Services. D <br /> m <br /> Please refer to the North Carolina College of Emergency Physicians Standards for Medical Oversight and Data Collection Frequently W <br /> Asked Questions (FAQs) for information on how each EMS System's Peer Review Committee must address this document. D <br /> The items listed in this guideline are of more value when trended (monthly or quarterly as noted) and then divided up among the yearly peer review <br /> CO <br /> meetings for review and discussion. How frequently each item is presented and discussed within the Peer Review Committee should be <br /> determined by the EMS Systems call volume and resources. Every item in this guideline is designed to be reviewed and discussed at a minimum of <br /> once each year with the exception of the 6 EMS Toolkits which are designed to be reviewed and discussed twice per year. W <br /> 0 <br /> Topics are grouped into the following areas: <br /> Service Delivery: Resources and Equipment <br /> Service Delivery: Time Parameters <br /> Service Delivery: Complaints and Investigations <br /> Personnel Performance <br /> �k Patient Care: Treatment <br /> Patient Care: High Risk Patients <br /> Patient Care: High Risk Events <br /> Performance Standards (Page 1 of 11) 2009 <br />