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<br /> <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br /> <br />Status of possible Family Council <br />Responsiveness of staff, particularly on one hall where problems were <br />noted during our visit <br />Urine aroma in one hallway <br />Follow up with resident who had her call light taken from her <br />Follow up maintenance repairs <br /> Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the visit. <br /> <br />We discussed all areas of concern with Ms. <br />Beatty. <br /> <br />● One resident reported that he needed a <br />new mattress. She will look into that. <br />● With regards to injuries that could occur <br />where maintenance is working on the <br />carpeting, Ms. Beatty told us that the <br />residents do not have access to that <br />area. One of the “spa rooms” is in the <br />midst of repairs. We discussed a sign <br />that would clarify that the room is not to <br />be used.. <br />● With regards to the unlocked <br />maintenance and storage rooms, Ms. <br />Beatty advised us that the rooms are <br />now locked and that she will speak with <br />nursing, and maintenance - both <br />internal staff and outside contractors. <br />● In addition to the other resident <br />complaints mentioned above, on <br />resident reported that she had not been <br />provided with fresh water and one <br />resident had not been properly toileted <br />during night shift. With regards to these <br />issues, Ms. Beatty will investigate to <br />determine which staff are failing to <br />respond properly to residents’ needs. <br />● One rehab resident with whom we met <br />seemed as if she would benefit from <br />eating in the cafeteria. Ms. Beatty told <br />us that she had discussed this resident <br />with her staff and was already making <br />plans for her to eat in the cafeteria. <br />● Nursing staff was generally responsive <br />to our requests (provided fresh water for <br />the resident who needed it and locked <br />the storage room door), except for the <br />one hall where response time to call <br />bells was a problem. <br />● One family member told us that the <br />administrators are very responsive to <br />her concerns and that the rehab <br />services are excellent. <br /> <br /> <br />This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. <br />Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.