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<br /> <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br />No <br />Yes <br />14. Residents on one hall reported that the <br />response time is not prompt. One resident stated <br />that he asked for pain medication at 10:00 am <br />and did not receive it until 12:30 pm. During our <br />visit, one resident pushed the call bell to request <br />assistance with a shave. He had asked <br />previously and no one had yet helped him. We <br />heard a conversation at the nursing desk that the <br />staff there were waiting for the CNA assigned to <br />that resident to help him. <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />Yes <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />Yes <br /> <br />Yes <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br />Yes* <br />Yes <br />17. Resident reported no fresh water had been <br />made available <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />No <br />20. A resident’s daughter met us in the lobby <br />and told us that she would like to be involved <br />with a Family Council. <br /> Areas of Concern Yes/No/NA Exit Summary