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<br /> <br />13. Were residents able to reach their call bells with ease? Yes 13. In fact, the director advised us that they use <br />different types of call bells to help residents have <br />access to a call bell that they can use. CNAs are <br />also aware of those residents who do not or can <br />not use the call bells, so that they pay attention to <br />those residents. <br />14. Did staff answer call bells in a timely & courteous manner? <br />If no, did you share this with the administrative staff? <br />Yes/No* 14. We observed staff, with a courteous manner, <br />responding quickly to call bells, but we also <br />noticed that some responses were less quick <br />because staff was already occupied with another <br />resident.. Some residents complained about slow <br />response to call bells..(See Exit Summary) <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the <br />activities planned for them at the facility? <br />Yes 15. As in the past, we observed many residents <br />participating in activities during our visit. (See <br />Exit Summary) <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? <br />Can residents access their monthly needs funds at their <br />convenience? <br />Yes <br /> <br />Yes <br /> <br />17. Are residents asked their preferences about meal/snack choices? <br />Are they given a choice about where they prefer to dine? <br />Yes <br />Yes <br />17. Residents described food as “adequate” and <br />“good.” The Executive Director advised us that <br />they are very careful about respecting each <br />resident’s personal preferences with regards to <br />food choices. We noticed someone going to each <br />room with a drink cart with a variety of <br />beverages mid-morning. <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, <br />volunteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? <br />Family Council? <br />Yes <br />No <br />There is a very active Resident’s Council which <br />meets every month. <br /> Areas of Concern Yes/No/NA Exit Summary