Charles House Yorktown 2016-10-20

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Community Advisory Committee Quarterly/Annual Visitation Report County ORANGE Facility Type Family Care Home Facility Name: Charles House Yorktown 303 Yorktown Dr, Chapel Hill NC 27516 Census: 5 / 6 Visit Date and day of the week Thursday October 20, 2016 Time spent in facility 50 minutes Arrival time 3:15 PM Name of person(s) with whom exit interview was held: Judy Woodall, Charles House RN, and Brittany Munn- household coordinator Interview was held in person: Yes follow up questions were directed to Amanda Blake, Charles House, who directs the family care homes. Committee members present: Yvonne Mendenhall, Jack Vogt, Will Lang Number of residents who received personal visits from committee members : 2 Report completed by: Yvonne Mendenhall Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : NA Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1-5) The residents were very clean and appeared well cared for. We observed them interacting with staff on several levels—personal care, opinions, friendly discussion. They interacted as possible with our committee. The staff interactions we observed were appropriate and high quality with staff meeting the residents at their function level. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) NA Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? NA 8. The residents on site at our visit are living with dementia and describing their environment was not likely, however, they were smiling, friendly and appeared comfortable, secure and relaxed. 11. Yorktown is very quiet. 13. Buttons in the bathrooms and bells available for those that want/need them. Unfortunately, most residents are no longer capable of using the bells to get help. Yorktown has bed and chair alarms for those that need them. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? No 12a. Where? (Outside / inside / both) NA 13. Were residents able to reach their call bells with ease? NA 14. Did staff answer call bells in a timely & courteous manner? NA 14a. If no, did you share this with the administrative staff? NA