Stratford 2017-05-10 - Laserfiche WebLink

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Facility / Date: The Stratford May 10, 2017 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. The new Recreation staff member will begin working on May 15, 2017. 16. There is a volunteer who was unloading a car with loads of personal shopping items that residents had ordered. Reminder was posted in the window of the dining room reminding residents about her shopping for their personal items today. 17b. Several residents commented that the kitchen runs out of food items especially milk and mentioned kitchen staff turnover. Others, however, commented that "the food was getting better". 19. One resident has great relationship with her church family choir and Sunday services. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? Yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a.Can residents access their monthly needs funds at their convenience? Yes 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? N/A 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes No Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Claim of infrequent bathing Claim of inadequate physical therapy Complaint about religious services violating individual patient rights Limited use of name badges by all staff Lack of engaging activities in Memory Care Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? The committee spoke with Ms. Stamey upon exit and during this interview it was positively noted that she administrator knows her residents well. Ms. Stamey indicated that she would check into whether one resident's claim that their PT insurance limit had been met and to determine whether some other therapy could be provided. Similarly, Ms. Stamey was advised about the complaint that clergy visits were found to be intrusive. She indicated that she would see what options there would be for the resident to attend denomination-specific services in the community.