Crescent Green 2017-02-23 - Laserfiche WebLink

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Community Advisory Committee Quarterly/Annual Visitation Report County: ORANGE 624 Jones Ferry Rd Carrboro, NC Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Crescent Green Assisted Living Community Census: 89/120 Visit Date and day of the week Thursday, February 23, 2017 Time spent in facility 60 minutes Arrival time 4:40 PM Name of person(s) with whom exit interview was held No one was available for exit interview Interviews were held in person: Yes Committee members present: James Bartow, Cresha Cianciolo, Bev Foster, Max Mason Number of residents who received personal visits from committee members: Approx. 15-20 Report completed by: Cresha Cianciolo Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: No (posted, but incorrect Ombudsman named) The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : N/A Staffing information clearly posted? No Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? No 1. Most residents were cleanly dressed with appropriate attire for the weather. Two women walking down a hall had a strong urine odor. 2. One resident (with limited movement) who wished to remain anonymous indicated that he is unable to obtain assistance during the night to empty his urinal. He then has no choice but to wet the bed and remains so until the morning. He does not have a ‘call bell’ and if he calls out, no one comes. He also reports that his wheelchair tipped over last week when he was outside. No one at the facility noted this but he was assisted by passing motorists who stopped to help him. He is aware of his resident’s rights and has the ombudsman phone number memorized. He indicates that when he calls, the phone just rings and no one ever answers. 3. The same resident as above indicates that staff, rather than ‘encouraging’ him to participate in his own care, demands that he does so, though he is physically incapable of completing the task without assistance. 4. Very few staff members were seen, except when notifying residents to collect for dinner. One staff observed passing meds in the dining room; another doing laundry. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? No 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) N/A