Crescent Green 2016-03-23 - Laserfiche WebLink

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Community Advisory Committee Quarterly/Annual Visitation Report County Orange Facility Type Family Care Home X Adult Care Home Nursing Home Facility Name: Crescent Green Assisted Living Community Census: 84/120 Visit Date and day of the week Wednesday, March 23, 2016 Time spent in facility One hour Arrival time 3:45 PM Exit interview was held with owner Interviews were held in person Committee members present: 2 Number of residents who received personal visits from committee members 12 Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: No (posted, but incorrect Ombudsman named) The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : N/A Staffing information clearly posted? No Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1. Residents in common areas appeared clean; many residents were out (indoors and out) and seemingly happy to engage with committee. 4. Few direct care staff observed. 5.a Only one nametag observed. This is a persistent issue. 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? No 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a. Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? (note: Do not ask about confidential information without consent) N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8. One resident happily and proudly showed committee her numerous plants and flowers. 9. The smell of urine was detected on the 300 hall. 10c. Improvement from prior visit: all restricted access rooms were secured. 11. Overall, facility noise level reasonable; however, several patient rooms had TVs at full volume. 12. Improvement from prior visit: No smoking observed. Committee informed that a new policy is in effect banning all tobacco smoke 9. Did you notice unpleasant odors? Yes 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? No 12a. Where? (Outside / inside / both) N/A 13. Were residents able to reach their call bells with ease? N/A 14. Did staff answer call bells in a timely & courteous manner? N/A 14a. If no, did you share this with the administrative staff? N/A