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u Memnrandum To: Solid Waste Advisory Group From: Gayle Wilson, Orange County Solid Waste Director Subject: Results of User Surveys at Hazardous Household Waste Collections Date: October 23, 2015 Beginning on August 10, 2015 and running through September 30, 2015, Orange County Solid Waste had surveys conducted at both the Eubanks Road and Walnut Grove Household Hazardous Waste collection sites. At the Solid Waste Advisory Group's request, service users at each site were queried about their address location and those responses were recorded on site by staff and volunteers. Each participant provided the address and the address and jurisdiction were later verified as to jurisdiction by office staff using GIS based data. Results are presented below and graphically on the attached. Approximately 1,734 persons used the two sites during the survey period, 1,037 used the Eubanks Road location and 697 used the Walnut Grove HHW site. Of those, identifiable address data was gathered from approximately 1,604 users. The discrepancy between the total count of users and number of surveys recorded included addresses that could not be located, user's refusal to provide the information and human error. The Eubanks Road HHW facility served 1,037 users during the survey period. Of those approximately 613 users were town residents, 352 Orange County residents outside municipal boundaries, 36 from outside County boundaries and 36 of unknown locale. During the months of August and September approximately 41,323 pounds of household hazardous waste was processed from the Eubanks Road site. The Walnut Grove HHW site served 697 users of which 23 were municipal residents, 572 were Orange County residents from outside municipal boundaries, 8 from outside Orange County lines and 94 of unknown locale. During the months of August and September approximately 18,882 pounds of household hazardous waste was processed from the Walnut Grove site. Of the combined 1,734 users, approximately 37 percent were from within Town limits of the Towns of Carrboro, Chapel Hill (including the part within Durham County), Hillsborough and the Orange County portion of Mebane. Approximately 53 percent reported being from outside town limits, but within Orange County and 2.5 percent reported being from outside Orange County. Approximately 7.5 percent were unknown, missed or refused to provide the requested address. Collectively the two sites collected 60,205 pounds of household hazardous waste for processing. For FY 2015/16, $215,000 was budgeted for the county -wide Household Hazardous Waste collection programs. This amount includes only the direct contract costs for the private vendor, Clean Harbors, to provide certified labor to staff each site as well as collection, processing, shipping, reporting and recycling /disposal costs. Clean Harbors was selected following a competitive bidding process and has a five -year term contract. It costs, on average, approximately $0.56 per pound to collect and process hazardous waste received from each facility. The Eubanks Road facility is open for 44 hours per week