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Comprehensive Review of S olid W aste Collection and Disposal Options v2.1 47 10/22/12 deliveries, emergency vehicles, etc.). The results of these analyses would support a petition to modify the Town ordinance in concentrated commercial areas to accommodate an earlier collection time. SCS would note however, that containers at multi-family buildings or near residential areas should be avoided early in the morning in order to reduce noise complaints. 4.1.2.3 Pickup Days As previously stated, the Town currently provides commercial collection services 5 days per week. A cursory review of Town commercial collection data determined that the collection locations and frequency is generally equally distributed across the 5-day collection schedule, resulting in the Town servicing between 70 and 80 customers each day. Furthermore, the analysis identified only approximately 40 customers receiving collections 3 to 5 days per week. SCS recommends that Town SWSD staff work directly with these select customers to accurately evaluate their required collection frequency. In addition, collaborating on waste reduction strategies for these customers would likely reduce their needed collection frequency, resulting in fewer trips, and adding to the commercial collection crew’s available off-route travel time. This targeted analysis would help these customers maximize container volume, improve Town collection efficiency, and reduce on-route collections travel time. SCS recognizes that such transition would involve customer outreach to the impacted customers. With fewer collection events, SCS anticipates the collection staff may recognize sufficient gains in off-route time to enable two (2) trips to a targeted further disposal facility; however, the Town would also lose revenue associated with the reduction in collection events. A formal routing analysis and maximizing container capacities may result in further routing consolidation, perhaps even supporting a 4-day collection schedule. By consolidating collection days, the waste containers would maximize their volume capacity, collection vehicles may more efficiently achieve load capacity along fewer trips to these customers, and the Town would recognize a savings in fuel and equipment usage charges attributed to this extra collection day. However, when consolidating collection days and maximizing container capacities, these analyses must take into consideration the need for contingent waste capacity needed to manage excess volume in the event Town collection vehicles break down, or during peak disposal periods coinciding with the school calendar. 4.1.2.4 Customer Service System Similar to residential waste collection, the Town commercial collections system could benefit from a customer service system such as Mobile 311 described above in Section 4.1.1.5. 4.1.2.5 Reconfiguration of Commercial Collection Services With this comprehensive review of the Town’s solid waste collection and disposal services, SCS prepared a detailed financial analysis of the existing commercial collection services and the projected impacts of specific program modifications to these services to include:  Adjusting the commercial collection fee structure;  Eliminating commercial-private sector collection service while retaining commercial- multi-family collections using Town resources; and,