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Comprehensive Review of S olid W aste Collection and Disposal Options v2.1 12 10/22/12 2.2 SOLID WASTE COLLECTI ONS The Town provides residential solid waste collection for both single-family and multi-family properties within the jurisdictional limits of Chapel Hill. Commercial solid waste collection is provided to businesses, schools, multi-family properties, and other small enterprises that contract with the Town for either bulk container service, compactor service, or roll-cart service as described in Section 2.1.4.3. 2.2.1 Collections Policies and Practices 2.2.1.1 Single-Family Residential Customers The Town provides each single-family property, and some smaller multi-family properties, one 65 gallon roll-cart at no charge for purposes of MSW collection by the Town. Each cart is assigned a serial number, which is recorded along with the corresponding residential address; however, these records have not been well maintained. Residential MSW collection throughout the Town is accomplished on a weekly basis and occurs on Mondays and Tuesdays according to an established routing schedule described in Section 2.2.2. Collections typically begin at approximately 6:00 a.m. in the summer and 6:30 a.m. in the winter and conclude by approximately 1:00-1:30 p.m. Town residents are expected to place their waste carts at the curb on the day of collection. Residents who do not remove empty waste carts from the curb by 7:00 p.m. on the collection day are subject to a $25 per day fine. Missing or damaged waste carts are replaced and/or repaired by the Town at no charge to the residents. The Town maintains a minimum of 25 operating, spare carts at all times. Residents may place an unlimited number of additional waste containers and/or bags for collection along with the Town-issued waste cart. According to Town policy, these additional vessels may not exceed 32-gallon capacity, must weigh less than 60 pounds, and maintain a secure lid; however, these practices and policies are neither followed nor enforced. Residents who are unable to roll their carts to the curb for collection may apply for an exemption. Such exemptions are typically granted for:  Residents with physical limitation or disability;  Elderly residents 70 years or greater; and,  Residential properties which exhibit physical limitations to collection (e.g., steep or long driveway, difficult access). Solid waste is collected from exempt residential properties by Town solid waste workers retrieving cans and carts from the resident’s property and depositing the solid waste into small, “Scooter” trucks (i.e., pick-up truck with lined, dump bed). Town personnel indicated that in 2010, approximately 900 residents maintained an exemption for placing their carts at the curb. This represents more than 8% of the properties receiving Town collection service. SCS understands the list of exemptions has not been reviewed for some time and the Town suspects that many of these are no longer valid exemptions.