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Comprehensive Review of S olid W aste Collection and Disposal Options v2.1 A -12 10/22/12 and non-paying customers. The paying customers are the commercial businesses in the Town that use the service. The “non-paying” customers include commercial- multi-family accounts (with the provision of one “free” pickup per week, with additional pickups paid at the published rates), and other governmental entities. The invoice amount shown in the database generally tracks the Town’s published collection rates; however, there are numerous exceptions and variances that were noted. SCS understands the Town has audited these accounts to correct inconsistencies and gaps. Recommendations  Conduct a service audit of the current commercial-business and commercial-multi- family accounts to assess the adequacy of the current service levels in terms of the size and number of the containers, utilization rate of the container, and the frequency of pickup. Some efficiency in service could potentially be realized based on the estimated current utilization factor of 18%. Recognizing the Town does not have control over the size of container provided by private sector firms, adjustments to the collection frequency by the Town would balance this utilization factor. For example, if an account is utilizing multiple collection days during the week, however the container is routinely less than full; the Town may adjust the collection frequency downward, thus resulting in a more efficient use of Town collections resources. However, in adjusting collection frequency the Town must also consider the potential downside risk associated with the excess capacity actually being used, which could increase its disposal costs, without any increase in revenues.  Consider adjustment to the commercial-business fee structure to increase revenues to more closely reflect the allocated costs for this service. We understand that the current rates charged by commercial haulers must also be considered in any adjustments. Additional revenues also may be recognized with the recent the audit of the commercial accounts. COMMERCIAL COLLECTIO N SCENARIO -SPECIFIC ANALYSIS AND RESU LTS SCS evaluated the following service modifications to the Commercial Collections system:  Elimination of all Commercial Collections services, including commercial-business and commercial-multi-family;  Elimination of just the commercial-business service, while the Town continues to provide commercial-multi-family collections service; and,  Evaluation of the value of a subsidy the Town may choose to support private-sector collections of the commercial-multi-family customers currently served by the Town. The projected costs and revenues associated with the status quo and the two commercial collection service scenarios considered are in Exhibit A-2 above (Status Quo), Exhibit A-9