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<br /> Comprehensive Review of <br /> S olid W aste Collection and Disposal Options <br /> <br />v2.1 ES-4 10/22/12 <br />- Curbside Collection Exemptions. Limit residential special collection (exemptions <br />and private driveway service) to those who have mobility challenges and charge <br />an additional fee for special collections requested by residents with challenging <br />private driveway access. The Town should review and audit all the special <br />exemptions (existing and future). <br />- Customer Service Technology. Consider investing in a customer service system, <br />such as Mobile 311, for residential, commercial, yard waste, and bulky collection <br />services. The cost for Mobile 311 is $60 per month per field user excluding the <br />purchase cost of a smartphone and monthly mobile phone contract. SCS <br />estimates a total monthly cost of approximately $2,700, assuming $100 per month <br />for each mobile phone contract, based on 17 users under the current residential <br />and commercial collection configuration. There is a one-time services setup fee <br />of $500 and training is available for $125/hour. There may be some additional <br />administrative and program costs for such a program, which is beyond the scope <br />of this study, but it is believed to be negligible compared to the monthly <br />operational costs. If the Town wishes to add additional users, the price costs <br />would adjust accordingly. <br />- Yard Waste Collection. Require yard waste be placed in Town-issued, yard waste <br />carts for collection and require that residents schedule and pay for collection of <br />large piles of yard waste (too large for the one cart) or additional carts. SCS <br />suggests the Town provide one cart per household at no charge and, if requested <br />by residents, supply additional carts for an annual fee. Implementing this change <br />would likely require 6 months to a year to implement, and require public <br />education and notification. <br />- Enhanced Billing and Payment Collection System. The Town needs to evaluate <br />options for an enhanced billing and payment collection system to accommodate <br />billing and recovery activities associated with the MSW and yard waste carts, <br />yard waste piles, private driveway service, PAYT program, etc. <br /> Commercial Solid Waste Collections. SCS recommends the Town consider the <br />following recommendations regarding its commercial solid waste collection program: <br />- Given the declining number of commercial accounts and reduction in tonnage, <br />consider reducing the number of days per week used for commercial waste <br />collection. A formal routing analysis and maximizing container capacities may <br />result in further routing consolidation, supporting a collection schedule change. <br />By consolidating collection days, the waste containers would maximize their <br />volume capacity, collection vehicles may more efficiently achieve load capacity <br />along fewer trips to these customers, and the Town would recognize a savings in <br />fuel and equipment usage charges attributed to this extra collection day. <br />However, when consolidating collection days and maximizing container <br />capacities, these analyses must take into consideration the need for contingent <br />waste capacity needed to manage excess volume in the event Town collection <br />vehicles break down, or during peak disposal periods coinciding with the school