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1993 HUMAN SERVICES ADVISORY COMMISSION ANNUAL FORUM SUMMARY <br />Four Questions were discussed in small groups. The answers were as <br />follows. <br />1. WHO IS THE COMMUNITY THAT HUMAN SERVICES AGENCIES SERVE? <br />Every one is the community served by human services. We are <br />all direct or indirect recipients of services and will all move in <br />and out of the system throughout our lives. Those in need who are <br />unaware of service availability such as the poor, disenfranchised <br />and those with needs are particularly vulnerable. Much needs to be <br />done to eliminate the stereotypes which exist between the <br />advantaged and disadvantaged. <br />2. WHAT IS THE INFORMATION NEEDED TO PROVIDE HUMAN SERVICES? <br />Resource availability including those within and between <br />agencies is needed. Overlapping services and "turfdoms" need <br />clarification and resolution in order to enhance efficiencies and <br />provide quality services which meet client defined needs. Outcomes <br />need to be defined in.terms of what is valued, what is desired, and <br />what will be funded. <br />3. WHAT TOOLS AND TECHNIQUES CAN BE USED TO GATHER INFORMATION <br />NEEDED FOR EFFECTIVE SERVICE DELIVERY? <br />1) <br />2) <br />3) <br />4) <br />5) <br />6) <br />7) <br />8) <br />9) <br />10) <br />11) <br />12) <br />13) <br />14) <br />15) <br />16) <br />17) <br />18) <br />Client based input at the individual level <br />Active listening <br />focus groups <br />identify key grass -roots leaders <br />recipients of services need to be <br />ongoing feedback <br />Networking among agencies with like <br />data sharing <br />client plan coordination <br />system sharing <br />increased automation <br />consolidation of information <br />master client index <br />utilized to provide <br />issues and services <br />efficient data collection and retrieval <br />outcome - oriented studies <br />long -term effectiveness studies <br />studies developed and collected by neutral sources <br />remove access barriers by providing "one -stop shopping" <br />maximization of user - friendly parts of the system such as <br />schools <br />WHAT KINDS OF ASSISTANCE WOULD BE NEEDED IN UTILIZING TOOLS? <br />1) Leadership training for agency staff as well as key <br />community leaders <br />Education needs to include strategies to enhance <br />non - defensive listening and staff empowerment <br />