HSAC agenda 031593 - Laserfiche WebLink

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Commissioner Willhoit asked for an update on the Master Client Index which was selected as a goal by the Board of County Commissioners. Albert Kittrell indicated that a microcomputer specialist has been hired by Orange County. He will be responsible for the Master Client Index. Albert will make a report on the Index at the March meeting. CLIENT SATISFACTION SURVEY Albert mentioned that work on Client Satisfaction Surveys needs to be coordinated with the Human Services Management Team. At last months HSAC meeting it was decided that members who represented a Board or Commission would collect pertinent information on their Board /Commissions collection and use of Client Satisfaction Data. COOPERATIVE EXTENSION SERVICE - Barbara Warren reported that the Extension Service does not currently have a process in place to collect Client Satisfaction data; however, Fletcher Barbar does perceive a need for this and is interested in the results of the HSAC's survey. They do evaluate individual programs but no over all satisfaction survey has been undertaken. ORANGE COUNTY SCHOOLS - In the Spring of 1990 they conducted a base line community survey. A large number of citizens in the community were contacted by phone and asked about their perception of the schools and their programs. At the present time some individual schools are gathering information pertinent to their own situation. New Hope Elementary- School has completed a client survey- for both parents and students. Employee surveys are also being conducted. The School Improvement Team is the main focus of these efforts. Dr. Overstreet indicated that he would be willing to attend an HSAC meeting to discuss the schools efforts in this area. They are actively seeking to change the overall system by putting the student at the top of the pyramid. FAMILY SERVICE - Peggy Pollitzer indicated that a written exit interview of clients was conducted in 1990.. They found that there was an exact correlation between clients getting what they came for and their level of satisfaction or dissatisfaction. Staff did not feel- that they were able to receive a clear picture of the quality of services from that type of survey. COMMUNITY HOUSE - They receive comments from clients who stay in the Shelter about the food and quality of the facilities. The are also involving people who have left the shelter as volunteers. Hopefully they will participate in future planning. NON - DEPARTMENTAL APPLICATIONS - Albert Ki.ttrell indicated that the application for non- departmental agencies have been mailed. A question was added to this year's form concerning whether or not they have a method of tracking client satisfaction. The Human