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DocuSign Envelope ID: A89913EK- BAEC- 40F3 -91 E1- A9D77FC4C488 <br />j} Describe what would h PpRO IDgER'st OUfUndDg IAGENCY Wr "ded of alAl IONa reduced <br />allocation is recommended. <br />It would impact the amount of services rendered and/or hours of operation <br />k} What percentage of your target population is low- moderate income? <br />29% of the Hispanic Population in Orange County lives at 125% Below the Federal <br />Poverty Level <br />1) What efforts do you make to seek feedback about your program from your target population <br />(e.g. survey, evaluations, etc. ?) <br />CEL staff work one -on -one with workers and employers and as part of their service delivery <br />they get feedback daily about their experience with the worksite /workerlemployer. They also <br />conduct surveys and random phone interviews to determine satisfaction with services and <br />any recommended improvements. Forthose that are provided financial education or referrals, <br />staff follow the same process used by the community support services team of calling those <br />service within two weeks of service delivery and through random phone interviews at the end <br />of the year with the help of volunteers. <br />m) Include any other pertinent information. <br />Under the leadership and assistance of the new staff at ECH's Center for Employment and <br />Leadership, laborers and domestic workers have become more engaged in informing <br />possible solutions to improving their employment opportunities. As a result, ECH is <br />formalizing an equipment/tool loan program for day laborers who are unable to secure work <br />because they do not have their own tools. Additionally, the workforce specialist will be <br />holding workshops related to worker safety, worker rights, and other related topics. <br />Domestic workers under the guidance of the CEL Coordinator are designing a cleaning <br />service that will job opportunities for women interested in learning how to start and operate a <br />cleaning services. For those who want to become contractors, staff will coach them on how <br />to incorporate and register their own business, according to the federal, state and local <br />requirements. <br />Staff will also provide financial coaching to those who would like to learn to administer their <br />resources more effectively, <br />PROGRAM INFORMATION 1/2212018 10:14:21 AM Page 21 of 33 <br />