2018-509-E Finance - El Centro Hispano outside agency agreement

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DocuSign Envelope ID: A899BEK- BAEC- 40F3 -91 E1- A9D77FC4C488 EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APP IC%I(I g i) Why is funding this program a good investment for the communit ow oe ndin this program add value to the community? (250 words OR LESS) investing in this program helps expands the capacity of the organization to address the human service needs of the community. Individuals, families, and service providers have a place to get information and assistance in accessing area resources. It helps eliminate service gaps and disparities, builds inclusion, facilitates communication (particularly of those with Limited English Proficiency), and utilization of resources by community members. It contributes to building an informed, resilient, and engaged community of Orange County residents. j) Describe what would happen if requested funding is not awarded at all or if a reduced allocation is recommended. it would impact the amount of services rendered and/or hours of operation k) What percentage of your target population is low-moderate income? 29% of the Hispanic Population in Orange County lives at 125% Below the Federal Poverty Leve 1) What efforts do you make to seek feedback about your program from your target population (e.g. survey, evaluations, etc. ?) As part of our Community Support Services and with the help of volunteers, ECH follows within two weeks of providing a service with each person who came to ECH to determine if they were able to have their concerns resolved, whether they experienced any gaps in accessing referral made, and to determine satisfaction with services rendered. In addition, we conduct evaluation of programs and services rendered either at the end of a program session (in the case of workshop) and through random surveys and phone interviews at the end of the year. We also get feedback from community members through outreach efforts like door -to -door canvassing or public forums. m) Include any other pertinent information. Staff have expressed that Latino community member have expressed concerned coming out for services or workshops due to present anti - Latino /anti- immigrant sentiments. Because of this, staff will try to find additional ways to provide information, support, and case management. Since most in our community are not as comfortable using computers, time will be scheduled for more outreach activities to bring services to neighborhoods and /or places communities already gather. We will also explore ways to provide services through other technologies, other than computer based. PROGRAM INFORMATION 1/22/2018 10:14:21 AM P a g e 1 3 of 3 3