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DocuSign Envelope ID: B4D9BEED- F7D1- 45E2- BDC4- 3857401A2AB3 <br />TRusTCOMMERGE <br />COMPREHENSIVE I SECURE I TRUSTED <br />TC Support Overview <br />& Service Level Objectives <br />Category <br />1 <br />TrustCommerce Service <br />• • n <br />Mission Critical Operations Severely ( >= 25 %) Impacted <br />Level Objectives <br />Engagement <br />Within1 Hour <br />Updates <br />Within 4 Hours <br />Mitigation <br />Within 4 Hours <br />• • <br />Within 24 Hours <br />2 <br />Mission Critical Operations Moderately ( >= 10 %) Impacted <br />Within 4 Hours <br />Within 8 Hours <br />Within 8 Hours <br />Within 2 BDs <br />3 <br />Mission Critical Operations Affected <br />Within 1 BD* <br />Within 1 BD <br />Within 1 BD <br />Within 5 BDs <br />4 <br />Degradation, Defect, or Inconsistency Reported <br />Within 3 BDs <br />As Available <br />Within 5 BDs <br />As Available <br />* Business Day (BD) <br />© TrustCommerce 2015 Public Use Rev. 06/10/2015 <br />