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Page 18 of 23 <br />communities has been that we will partner with individuals, associations, <br />government, and funders to carry out our mission to the best of our ability and <br />provide safe, decent, affordable housing to as many people as possible. As is <br />demonstrated by our Program Budget, multiple government and non-government <br />funding sources must be combined to make this program a success, and every <br />dollar requested is critical. If a reduced allocation is recommended, or if the <br />requested funding is not awarded at all, the core activities described in this proposal <br />will be carried out to a lesser degree commensurate to the funding allocation. <br /> <br />k) What percentage of your target population is low-moderate income? <br />All, 100%, of our target population is low- or moderate-income. <br /> <br />l) What efforts do you make to seek feedback about your program from your <br />target population (e.g. survey, evaluations, etc.?) <br />In 2017, we developed and implemented a Home Preservation Feedback Survey. <br />After a project is finished, we set up a final meeting with the homeowner. They sign <br />their certificate of repair completion, and are also given the option to complete the <br />Home Preservation Feedback Survey. The survey collects data on several different <br />areas, including communication, timeline, quality of the repair, experience working <br />with Habitat, and changes in quality of life. <br /> <br />m) Include any other pertinent information. <br />The Cost per Individual table below indicates that our cost per repair project is <br />increasing over time. This is a result of the shifting mix of lower-cost exterior <br />projects, and higher-cost critical projects. In FY17, 18 exterior repairs and 13 critical <br />repairs were completed. In FY18 and FY19, we anticipate 10 exterior repairs and <br />20 critical repairs. This shift to more critical, expensive repairs drives up the cost <br />per project. Although more expensive, we believe this is worthwhile and worth the <br />cost. Critical repairs such as replacing leaking roofs and rotted floors are exactly <br />that – critical. The homeowners, mostly elderly and/or disabled, would eventually be <br />unable to continue living in their homes. These repairs allow them to age in place <br />and stay in a situation that is affordable to them. Additionally, the data below show <br />that we completed 31 repairs total in FY17, and plan to complete 30 in FY18, and <br />again in FY19. Again, this slight decrease in total repairs is a result of shifting to a <br />higher number of larger, more critical repairs. This year we have new staff leading <br />the program, including a full-time staff person on the construction side for the first <br />time. We believe that 30 repairs will remain feasible in FY19 with our current <br />staffing and capacity. <br /> <br />Additional Program Information <br /> <br />n) Target Population Complete the following tables, with numbers (not <br />percentages) of individuals served and to be served,to the best of your ability. <br />Note: This chart is completed for heads of household only. <br />Program Target Population Demographics <br />Actual Estimated Projected <br />EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION <br />DocuSign Envelope ID: 1263366F-0902-4D24-AE16-FC2EBB866669