2018-443-E Finance - EmPowerment outside agency agreement

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DocuSign Envelope ID: 557EOBA8 -OFDF- 4943- B10E- 6AB96D651F4B EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION f) Who is your target population of individuals to benefit from this program and how will they be identified and connected with the program? Our target population is Orange County residents' looking for affordable rentals whose income falls below the 80% area median income. Our typical residents are homeless, families living at the poverty level, vets, seniors, disabled or Housing Choice Voucher holders. We give priority to these individuals. They are identified through the application, verification and counseling processes and other agencies. g) Describe the credentials of the program manager and other key staff. (Ex. Identify Program Manager and credentials, describe training provided to volunteers, etc.) With the new home crisis approaching for mobile home renters, El is attempting to position itself to meet some of that need. EmPOWERment, Inc. has been in the property management business for 17 years. The Property Manager and her team carry out all program activities. A specials projects manager was added recently to handle new projects. They operate out of the EmPOWERment Office located in the Midway Business Center, Chapel Hill, NC. All of the EmPOWERment staff, UNC Bonner students (1) and volunteers are trained to help with the Rental Program. Our current property manager, LaTanya Davis, holds a BA in Business Management, BS in Economics and a Masters in Business Education. She is also a Broker -in- Charge with over twenty years of experience that allows her to manage units that do not belong to EmPOWERment. She manages 6 rental properties that are privately owned along with the 42 units that we currently own. Ms. Davis has been the Property Manager for ten years, overseeing the Rental Property management program including but not limited to: rental counseling, apartment turnovers, maintenance, negotiating with vendors and rent collection. Reporting to the Property Manager is the Assistant Property Manager, Valencia Thompson. She holds a MBA in Accounting and Finance and is also a Real Estate Broker. This role works with tenants, handles administrative rental duties, data collection and Website management of the Rental Program. Sarita Nwachukwu, the Director of Community Programs, has a BS in Business Management and spends 30% of her time supporting the Rental Program. She manages registration of clients, phone calls and receives maintenance requests. Brinson Hyman, Special Projects Manager, is a general contractor and comes to us with over 22 years in the construction business. He has developed and built his own housing community as well as owned and operated his own construction business. Volunteers assist with administrative duties and apartment turn- overs. The Bonner students are UNC students who spend four years with EmPOWERment to complete their work -study hours. They are trained to work on many aspects of the Rental Program with Ms. Davis and provide tremendous support. The Executive Director, Delores Bailey, has 15 years of rental property management experience with EmPOWERment, Inc. With the approval of the Board, Ms. Bailey researches and negotiates potential affordable rental projects. These units will be included in EmPOWERment's affordable rental inventory. h) Describe the specific period over which the activities will be carried out and include an implementation timeline. EmPOWERment Inc. holds two tenant association meetings each year. We bring in speakers to discuss relative topics to educate the tenants on any challenges they may be facing. We also conduct annual HQS inspections and recertification. The tvnical veariv timeline resembles thin Spring meeting usually held in Jul Aug Sept Fall meeting in November May PROGRAM INFORMATION 1/22/2018 3:21:37 PM Page 15 of 22