2018-440-E Finance - Chapel Hill Carrboro Meals on Wheels outside agency agreement

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DocuSign Envelope ID: El 573D55-1 DC0 -4F4C- 9784- 749E3E95640B EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION 2. AGENCY INFORMATION (Be Very Brief and Concise) Please provide the following information about your agency (2 pages OR LESS): a) Years in Operation, Date of Incorporation (Month/Year): 41 years in operation, October 1976 b) Agency's Purpose /Mission (no more than a few sentences): We nourish the bodies and spirits of the homebound with a balanced meal and the human connection they need to help them live independently. We provide a hot meal delivered to the home every weekday by a corps of volunteers. Resource and referral services as needed. c) Types of Services the Agency Provides (bullet format): • M -F lunch delivery, • social visit, • wellness check -in, • monthly porch bag delivery (shelf stable food), • deliver birthday cards, pet food, holiday gifts, birthday flowers, and letters, art projects and gifts from local children & community members. d) Agency's History with Providing These Services: For 41 years, Chapel Hill Carrboro Meals on Wheels has provided daily weekday meals and a social visit to the homebound, elderly, those convalescing and to the physically or mentally handicapped in need of our services. Service is provided out of Binkley Baptist Church which has generously donated its space to ensure our funds can serve those in need. Over the past ten years we have steadily increased the numbers of clients served to approximately 280, and have expanded our delivery area to meet the growing need of the underserved populations in the county. We are committed to serve our clients in the most meaningful and efficient way possible and thus continually strive for improvement through feedback from our clients and stakeholders. We distribute an annual client satisfaction survey which consistently receives overwhelmingly positive results and this past year we conducted a stakeholder planning survey to gather input which could help us improve. We are members of both the statewide and national Meals on Wheels associations and consistently partner with our peers in neighboring counties to better serve our clientele. We are currently working together to find alternate sources of funding to help with the cost of providing services to increasing numbers of clients requesting services. e) Other Pertinent Agency Information (Ex. Has the agency experienced any major changes in the past year? Is there a new Executive Director? Are there new initiatives ?) CHCMOW directly impacts the lives of those who are frail, disabled, and or homebound by providing food assistance, social and emotional support and information about other area services to those who are often also in economic distress. In 2017, thanks to the hard work of our more than 250 dedicated volunteer drivers and bakers, CHCMOW provided over 46,000 meals. We serve a diverse client base that is 43% minority, 66% female, and increasingly more elderly. 29% of our clients last year were 85 years of age or older. Our dedicated volunteers now deliver on 14 routes Monday through Friday all the way west to the Alamance border, east to Durham, south to Chatham and north to Mount Sinai Road with a "buffer area" where we call OCIM to determine which program has a route that is Agency Information 1/22/2018 9:22:00 AM Page 10 of 26