2018-440-E Finance - Chapel Hill Carrboro Meals on Wheels outside agency agreement

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DocuSign Envelope ID: E1573D55- 1DC0 -4F4C- 9784- 749E3E95640B EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION Services are ongoing — Every M -F with the exception of a few Federal Holidays. When not able to deliver (whether a holiday or inclement weather) we plan ahead and deliver a shelf - stable meal to ensure there is food in the client's pantry. i) Why is funding this program a good investment for the community? How does funding this program add value to the community? (250 words OR LESS) No other agency delivers a hot ready -to -eat meal to the home of the person in need. If CHCMOW ceased operation, the vital safety net service we provide would be discontinued. The simple act of a delivery of a hot, nutritious meal and a friendly check -in saves an estimated $109 million dollars nationally, by reducing dependence on institutionalized care and emergency room visits. The assurance of a daily weekday meal and a check -in enables the elderly and homebound to age in place with dignity. For many of our clients, the volunteer is the only human contact they will have that day. Beyond the positive impact we have on the health and safety of our clients as well as the cost savings we enable, CHCMOW offers a warm, enriching, and satisfying volunteer opportunity to our community bringing together a diverse group of people with varying backgrounds, careers, and mental and physical abilities. CHCMOW both serves and strengthens our community. j) Describe what would happen if requested funding is not awarded at all or if a reduced allocation is recommended. Services may be curtailed or a waiting list would have to be developed. To date, local support has enabled CHCMOW to avoid a waitlist. k) What percentage of your target population is low- moderate income? Every Meals on Wheels meal is subsidized. Ninety percent of our clients do not pay the full reduced rate for meals which is $5 /meal. Only 10% pay the reduced rate cost but that does not necessarily place them outside of the low- moderate income bracket. 1) What efforts do you make to seek feedback about your program from your target population (e.g. survey, evaluations, etc. ?) We send an annual client survey that receives very positive results with a few comments. We take into consideration every comment made and try our best to consistently improve our services, offerings and efficiency that we can better serve all of those in need. Every few years we also engage in a broader stakeholder survey so that we may receive community feedback and determine if we are doing what we do well and how we can improve to be even better. m) Include any other pertinent information. Every year fewer of our clients are able to pay towards the costs of their meals. Ten years ago, approximately 80% of our clients were able to pay the reduced meal rate charged by MOW. Today only 20% of our clients are able to do so. As the CHCMOW organization has grown we have committed to hiring the necessary staff to meet the growing need for our services. CHCMOW currently serves 170 -185 meals per day every M -F with approximately 250 volunteer drivers and 250 plus bakers and 4 part - time employees — an Executive Director, Operations Manager, Volunteer Coordinator and Bookkeeper. PROGRAM INFORMATION 1/22/2018 9:22:00 AM P a g e 19 of 2 6