2018-416-E Finance - Marian Cheek Jackson Center outside agency agreement

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DocuSign Envelope ID: 7A9252AF- OE3A- 47EE- A4F6- 2A3D9DF527FF EXHIBIT A: PROVIDER'S OUTSIDE AGENCY APPLICATION Chapel Hill Council Goals, Carrboro Board Priorities, or other community priorities (i.e. Council /Board Goals). Reference local data to support the need for this program. We developed our Promise of Home program to address several challenges long -term homeowners have faced in the neighborhood: • Urgent repairs were not urgent, and there was no program that could deliver emergency repairs while connecting residents with more comprehensive resources. At one point, an 80 year -old disabled woman called in the middle of winter because her heating unit had broken. An agency that did "urgent repairs" said it would take at least three weeks to repair, despite our pleas. Our emergency repair program can respond the same day. • Residents would often be added to every home repair waiting list for several years. Ms. Felix, for example, waited 10 years on waiting lists to try to repair windows that were broken and had rotted in her room. Our coordinated application for the neighborhood has meant neighbors who qualify have to wait less than a year. We are in touch with them to update them on the progress of their repairs in the meantime. • Many residents did not have affordable access to wills and other important information for ensuring their future hopes for their homes. Over a dozen homes in our neighborhood had become vacant and deteriorated as a result of complicated heirs situations. The resources shared in our workshop help prevent this and provide free access to wills and other legal documents. Our annual wills clinic has reached 65 OC residents over the last five years. • Nearly all of the elderly households in Northside qualified for programs like the Homestead Exemption, yet dozens still do not know about it. When we began our Keeping Your House workshops, we were surprised to discover that over 90% of participants qualified for a repair or tax program, many run through the County, that they were not aware of. Our workshops ensure residents are connected to resources and have access to support. One of Orange County's top priorities is to "ensure a community network of basic human services... that maintains, protects, and promotes the well -being of all county residents." " Similarly, Carrboro's board prioritizes "protecting historic neighborhoods" and "preserving diversity." Finally, Chapel Hill's needs assessment identifies affordable housing as its top identified need, and all three jurisdications prioritize affordable housing. Our Promise of Home Program addresses a set of problems that are at the heart of these priorities: retention and protection of quality, affordable housing for families, access to resources and support that help maintain homes and keep residents connected, and a system of response that allows these historic neighborhoods to thrive. f) Who is your target population of individuals to benefit from this program and how will they be identified and connected with the program? Low - Moderate income homeowners in the Northside, Pine Knolls, Tin Top, and Lloyd /Broad neighborhoods are the target population for this program, with a special focus on the -95 households in the neighborhoods with residents over the age of 62 or disabled. We have been engaged in the neighborhood for nearly 10 years now, and have a wide variety of communication methods to engage neighbors in our programming. We are a "boots on the ground" organization, so our strength is in the connections. Our core methods include: the Northside Newspaper, our print -link that is hand - delivered to all 850 households, six area churches, dozens of local businesses, Northside Elementary and Hargraves each month; our "precinct- networks, " neighbors on each block who we call for help spreading the word for events & meetings as well as helping us connect with neighbors in need of repairs and other support; and our community teams - the Northside Compass Group, the Local Business Network, and our Community Mentor Team. g) Describe the credentials of the program manager and other key staff. (Ex. Identify Program Manager and credentials, describe training provided to volunteers, etc.) • Community Advocacy_ Specialist: Kathy Atwater - Role: Lead Keeping Your House A Home Workshops. Coordinate Annual Wills Drafting Clinics. Ensure communication reaches those PROGRAM INFORMATION 1/23/2018 2:58:40 PM Page 4 of 10